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This role is responsible for driving the growth and lifecycle management of Support Services within the broader Technology Solutions portfolio. It focuses on executing go-to-market (GTM) strategies that enable revenue growth, customer adoption, and long-term value realization.
The GTM Manager - Services growth, works across regions, countries, and key stakeholders to ensure consistent strategy execution, alignment with partner ecosystems, and scalable best practices. The role spans the full customer lifecycle—from initial engagement through adoption and expansion—while contributing to continuous improvement of services, offerings, and operating models.
Collaboration is critical, particularly across sales, services, and partner teams, to ensure integrated delivery of solutions and alignment with overall business objectives.
This role requires a valid work permit in any of the countries listed.
Key Responsibilities
- Drive execution of the Services GTM strategy to support business growth and customer lifecycle outcomes (land, adopt, expand).
- Collaborate with strategic partners to develop and deliver joint GTM initiatives and strengthen ecosystem alignment.
- Monitor and manage performance through regular business reviews, ensuring visibility of pipeline, growth, and opportunities.
- Enable consistent execution across countries by sharing best practices and supporting scalability of successful approaches.
- Contribute to the development and standardization of service offerings, frameworks, and operating models.
- Leverage tools, insights, and feedback to support ongoing improvement of services and solutions.
- Ensure alignment across sales, services, and specialist communities to deliver a cohesive client experience.
Leadership
- Provide leadership and direction to lifecycle and specialist communities, fostering collaboration and capability development.
- Support mentoring, coaching, and upskilling initiatives to enhance performance and effectiveness.
- Promote a culture of continuous improvement, accountability, and knowledge sharing.
- Clients
Client Engagement
- Work closely with client-facing teams to support consistent and high-quality customer engagement.
- Build and maintain relationships with key stakeholders to understand business needs and position relevant service solutions.
- Support resolution of strategic client issues and contribute to strengthening long-term partnerships.
Global team Alignment
- Ensure alignment with global services strategy and operating models.
- Collaborate with cross-functional and regional teams to drive consistency and adoption of best practices.
- Actively contribute to global communities by sharing insights, lessons learned, and innovation.
Requires expertise across the full Support Services Lifecycle and Software understanding:
- At least 5 years’ experience in sales and/or business development within a large scale (preferably multi-national) technology services environment across a range of services including support
- Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributor relation and high-level competitive landscape
- Understanding of the TSIA LAER and DARE model and the roles played throughout the lifecycle.
- Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment.
- Experience as sales specialist, business development, or services delivery, ideally in a multi-country or matrix organization.
- Ability to collaborate effectively across functions and build strong stakeholder relationships.
- Strategic thinking combined with execution focus and results orientation.
- Strong communication, presentation, and analytical skills.
- Knowledge of IT services environments and industry practices is beneficial.
- Interpersonal skills with the ability to develop and maintain solid stakeholder relationships and collaborate with key client facing teams
- Demonstrates leadership skills and drives standards of performance
- Strategic thinking ability coupled with strong planning and execution skills
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
- Ability to interpret complex data/reports, derive business insights and define relevant operating responses
- Sufficient knowledge and understanding of IT service environment, service operations and ITIL practices
- You have an educational background in IT, business administration or information management focused on product management and/or business development.
- Experience in product and business development in technology and services domains, including client facing responsibilities.
- You are familiar with consulting led approaches, methodology and practice.
- Strong communication, presentations and planning skills are key.
- Experience in project management and/or marketing will be an asset.
- You are fluent in written and spoken English and have hold positions in which you have demonstrated your ability to engage with a wide range of functional and geographical organizations, including multicultural management
Academic Qualifications and Certifications:
- Tertiary level qualification such as a business management or equivalent degree
- Certification and/or working knowledge of ITIL practice.
- English: Fluent (Mandatory)
Previous Example Roles:
- Sales Leader (specialist)
- Business Development Leader
- Partner Business Development Manager
- Support Services & SW Specialist
- Client Manager
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
