At a Glance
- Tasks: Lead and shape Application Management Services for UK public sector clients.
- Company: Join NTT DATA, a global leader in tech and business services.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real impact in the public sector while advancing your career.
- Qualifications: Experience in AMS roles and strong understanding of public sector procurement.
The predicted salary is between 66150 - 80850 £ per year.
We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance. This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector. Due to the nature of public sector work, the successful candidate must either hold or be eligible for UK Security Clearance (SC).
What you'll be doing:
- Pre-Sales & Business Development
- Act as the AMS subject matter expert for public sector opportunities
- Support qualification of AMS opportunities in collaboration with sales and account teams
- Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
- Design AMS solutions covering: Service scope and support models (L2/L3), Operating models (onshore/offshore/nearshore), Tooling, automation and service management, Security, compliance and public sector standards
- Develop cost models, estimates and pricing aligned to commercial and margin targets
- Present solutions to clients, lead solution walkthroughs and support commercial negotiations
- Transition & Operating Model Setup
- Work closely with delivery teams to mobilise and transition new AMS engagements
- Define service governance, SLAs, KPIs and reporting
- Establish service management processes (ITIL-aligned)
- Ensure operating models meet public sector requirements, including data protection, security and compliance
- Delivery Assurance & Governance
- Provide ongoing delivery assurance across AMS engagements
- Chair or support service governance forums with clients
- Act as an escalation point for service, commercial or delivery risks
- Ensure contractual commitments, SLAs and outcomes are consistently met
- Resource & Capability Management
- Support resource planning and mobilisation for AMS engagements
- Work with delivery leadership to identify skills gaps and capability needs
- Contribute to the development of reusable AMS assets, accelerators and best practices
What experience you'll bring:
- Significant experience in Application Management Services / Managed Services roles
- Extensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)
- Holding or Eligible for UK Security Clearance (SC)
- Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
- Proven experience in: AMS solutioning and estimation, Pre-sales support and bid leadership, Service transition and mobilisation, Delivery governance and assurance
- Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
- Ability to adapt communication style to suit technical, operational and executive audiences
- Solid knowledge of ITIL-based service management principles
- Excellent written and verbal communication skills, including senior client presentations
- Strong commercial awareness and negotiation skills
Desirable
- Experience operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)
- Familiarity with application landscapes including: ERP (e.g. SAP, Oracle), Bespoke and COTS applications (e.g. Salesforce, MS Dynamics), Integration and middleware platforms
- Experience with service management tools (e.g. ServiceNow)
- Experience working in a matrixed or global delivery model
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Application Management Services (AMS) Lead in London employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Head of Global Treasury, you will lead a talented team in a role that not only offers competitive compensation and benefits but also provides ample opportunities for professional growth and development within a large multinational environment. Our commitment to innovation and excellence ensures that you will be at the forefront of strategic financial initiatives, making a meaningful impact on our global operations.
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We think this is how you could land Application Management Services (AMS) Lead in London
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We think you need these skills to ace Application Management Services (AMS) Lead in London
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at NTT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
