AMS Service Delivery Manager in London

What you'll be doing:

• SAP AMS Pre‑Sales Skills
• Strong experience supporting SAP AMS pre‑sales cycles, including solution scoping, effort estimation, and proposal development.
• Ability to design value-driven AMS delivery models aligned with client business objectives, including hybrid, offshore/onshore, and outcome-based models.
• Extensive experience presenting Service Delivery and AMS transformation roadmaps to C‑suite, program leaders, and procurement teams.
• Skilled in creating RFP/RFI responses, pricing models, resource pyramids, SLAs, and KPIs for AMS engagements.
• Expertise in conducting client workshops, fit–gap assessments, and service discovery sessions to identify AMS opportunities.
• Ability to collaborate with Sales, Presales, Solution Architects, and Delivery teams to shape winning AMS propositions.
• Demonstrated success in client demos, bid defences, and orals, articulating SAP AMS value proposition, operating model, and governance framework.
• Familiarity with competitive landscape and ability to differentiate AMS offerings against competitors.
• SAP AMS Delivery Skills
• Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
• Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement.
• Managing service costs and improving productivity for complex customer contracts.
• Identifying and defining requirements for new services in collaboration with customers.
• Ensuring all services are professionally introduced and accepted into service.
• Driving continual improvement of Service Delivery standards and practices for customer contracts.
• Innovating and contributing to the broader service delivery community.
• Supporting proposal development and bid activities, especially in the gas and utilities sector.
• Managing SAP release cycles, including planning, coordination, and execution of releases across environments.
• Ensuring release governance, quality assurance, and compliance with change management protocols.
• Drive DevOps adoption in SAP landscapes, including automation and streamline release processes using CI/CD pipelines.
• Understanding of various monitoring and testing tools.

What experience you'll bring:

• Extensive experience leading SAP Application Management Services (AMS) across pre‑sales, solutioning, transition, and steady‑state delivery.
• Strong capability in shaping AMS deals through scoping, effort estimation, pricing, SLA definition, and value‑based operating models.
• Adept at designing and presenting AMS transformation roadmaps, delivery frameworks, and governance structures to senior stakeholders.
• Proven track record managing large SAP AMS engagements end‑to‑end, including resource planning, demand/supply management, risk mitigation, contract adherence, and continual service improvement.
• Skilled in collaborating with sales, architects, and delivery teams to build winning AMS proposals and ensuring seamless mobilization and steady-state service delivery.

Leadership:

• Proven ability to lead diverse teams, delegate tasks, and motivate team members.

Problem-Solving:

• Exceptional analytical skills to diagnose issues and implement solutions.

Communication:

• Strong verbal and written communication skills for engaging with clients and stakeholders.

Customer Focus:

• Dedication to delivering superior service and building long-term client relationships.

Qualifications and Expertise:

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
• 10+ years of experience in SAP service delivery management & AMS presales or related roles.
• Strong understanding of SAP systems (e.g., S/4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0), with familiarity in other ERP systems as an advantage.
• Knowledge of ServiceNow, ITIL accreditation or equivalent, and SAP RUN methodology expertise.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.