At a Glance
- Tasks: Install, troubleshoot, and maintain desktops and peripherals while providing top-notch customer support.
- Company: Global tech company focused on innovation and inclusivity.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Inclusive environment with diverse networks and excellent career growth potential.
- Why this job: Join a dynamic team making a real impact in the tech world.
- Qualifications: Experience in Windows support, customer service skills, and CompTIA A+ certification preferred.
The predicted salary is between 29700 - 36300 £ per year.
The team you'll be working with: Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be a client-based position working at a client site location – Broad Street, London.
What you'll be doing:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Serves as company liaison with customer on administrative and technical matters.
- Provide technical support and incident management service desk functions (Service Now).
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
- Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services (basic break fix for desktops, laptops).
- Instructs customers in the operation and maintenance of basic Windows.
What experience you'll bring:
- Desktop/technical Windows support experience or equivalent.
- ServiceNow ticketing system (or similar ticketing system).
- Office 365 support.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Installation/Troubleshooting of Software/Hardware.
- Proven customer service background.
- Able to comprehend and follow verbal and written technical instructions and scripts.
- CompTIA A+ certification or equivalent skill set.
- Individual must have ability to receive calls during the normal business day and after hours.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
- Excellent verbal and written communication skills with emphasis in customer service.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
IT Support Engineer employer: NTT
At NTT DATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Head of Global Treasury, you will lead a talented team in a role that not only offers competitive compensation and benefits but also provides ample opportunities for professional growth and development within a large multinational environment. Our commitment to innovation and excellence ensures that you will be at the forefront of strategic financial initiatives, making a meaningful impact on our global operations.
