GTM Manager (Services Growth)

Requirements

• Requires expertise across the full Support Services Lifecycle and software understanding.
• At least 5 years’ experience in sales and/or business development within a large scale (preferably multi-national) technology services environment across a range of services including support.
• Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributor relation and high-level competitive landscape.
• Understanding of the TSIA LAER and DARE model and the roles played throughout the lifecycle.
• Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment.
• Experience as a sales specialist, business development, or services delivery, ideally in a multi-country or matrix organization.
• Ability to collaborate effectively across functions and build strong stakeholder relationships.
• Strategic thinking combined with execution focus and results orientation.
• Strong communication, presentation, and analytical skills.
• Knowledge of IT services environments and industry practices is beneficial.
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships and collaborate with key client facing teams.
• Demonstrates leadership skills and drives standards of performance.
• Strategic thinking ability coupled with strong planning and execution skills.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses.
• Sufficient knowledge and understanding of IT service environment, service operations and ITIL practices.
• You have an educational background in IT, business administration or information management focused on product management and/or business development.
• Experience in product and business development in technology and services domains, including client facing responsibilities.
• You are familiar with consulting led approaches, methodology and practice.
• Strong communication, presentations and planning skills are key.
• Experience in project management and/or marketing will be an asset.
• You are fluent in written and spoken English and have held positions in which you have demonstrated your ability to engage with a wide range of functional and geographical organizations, including multicultural management.
• Tertiary level qualification such as a business management or equivalent degree.
• Certification and/or working knowledge of ITIL practice.

What the job involves

• This role is responsible for driving the growth and lifecycle management of Support Services within the broader Technology Solutions portfolio.
• It focuses on executing go-to-market (GTM) strategies that enable revenue growth, customer adoption, and long-term value realization.
• The GTM Manager – Services growth works across regions, countries, and key stakeholders to ensure consistent strategy execution, alignment with partner ecosystems, and scalable best practices.
• The role spans the full customer lifecycle—from initial engagement through adoption and expansion—while contributing to continuous improvement of services, offerings, and operating models.
• Collaboration is critical, particularly across sales, services, and partner teams, to ensure integrated delivery of solutions and alignment with overall business objectives.
• Drive execution of the Services GTM strategy to support business growth and customer lifecycle outcomes (land, adopt, expand).
• Collaborate with strategic partners to develop and deliver joint GTM initiatives and strengthen ecosystem alignment.
• Monitor and manage performance through regular business reviews, ensuring visibility of pipeline, growth, and opportunities.
• Enable consistent execution across countries by sharing best practices and supporting scalability of successful approaches.
• Contribute to the development and standardization of service offerings, frameworks, and operating models.
• Leverage tools, insights, and feedback to support ongoing improvement of services and solutions.
• Ensure alignment across sales, services, and specialist communities to deliver a cohesive client experience.

Leadership:

• Provide leadership and direction to lifecycle and specialist communities, fostering collaboration and capability development.
• Support mentoring, coaching, and upskilling initiatives to enhance performance and effectiveness.
• Promote a culture of continuous improvement, accountability, and knowledge sharing.

Client Engagement:

• Work closely with client-facing teams to support consistent and high-quality customer engagement.
• Build and maintain relationships with key stakeholders to understand business needs and position relevant service solutions.
• Support resolution of strategic client issues and contribute to strengthening long-term partnerships.

Global team Alignment:

• Ensure alignment with global services strategy and operating models.
• Collaborate with cross-functional and regional teams to drive consistency and adoption of best practices.
• Actively contribute to global communities by sharing insights, lessons learned, and innovation.