Technical Account Specialist in Gillingham
Technical Account Specialist

Technical Account Specialist in Gillingham

Gillingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage technical client relationships and deliver top-notch support.
  • Company: Join NTT DATA, a leader in tech innovation and diversity.
  • Benefits: Competitive salary, inclusive culture, and career growth opportunities.
  • Why this job: Make a real impact while working with cutting-edge technology.
  • Qualifications: Degree in IT or related field; experience in technical account management.
  • Other info: Dynamic workplace with a focus on learning and development.

The predicted salary is between 36000 - 60000 £ per year.

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA:

The Technical Account Specialist is a seasoned subject matter expert, responsible for managing all the technical aspects of the company’s relationship with its clients. This role acts as the client’s trusted advisor and is responsible to deliver the ultimate client experience by providing the highest quality of technical service. The primary objective of this role is to strengthen the client relationship and increase client satisfaction in the overall technical experience that the organization has rendered from a service delivery perspective.

Key responsibilities:

  • Understands the client's operations, monitors and tracks their support needs and service requests, troubleshoots issues and identifies opportunities to improve availability.
  • Provides the highest level of technical knowledge, support, and services to the client.
  • Takes accountability for the overall technical responsibility for a proposed services solution and works closely with the service operations team in service delivery.
  • Identifies new opportunities based on technical understanding of the client’s needs.
  • Shares insights of the client’s environment with the Client Manager, Client Success Manager and/or Service Architect and contributes to upselling.
  • Improves mean-time-to-repair, aids future downtime avoidance, and gets support to help extract the maximum value out of the client’s covered assets.
  • Improves overall service performance through reduction in incident volume and incident resolution time.
  • Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket.
  • Analyzes the impact of technical changes made to the client’s environment.
  • Schedules and chairs the monthly technical review with the client.
  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
  • Performs any other related task as required.

To thrive in this role, you need to have:

  • Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships.
  • Excellent client service orientation and passion for achieving or exceeding expectations.
  • Excellent written and verbal communication skills.
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances.
  • Ability to maintain a positive outlook at work whilst working in a pressurised environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey.
  • Avid learner of new technologies and current expertise in various technology areas of IT.
  • Ability to code/develop for general automation.

Academic qualifications and certifications:

  • Bachelor’s degree or relevant in Information Technology/Computing, or related field.
  • ITIL certification is highly desirable.

Required experience:

  • Seasoned demonstrated experience required in diagnosis and troubleshooting, handling TAC, and technical documentation in a Technical Account Manager role gained within a global IT organization.
  • Seasoned demonstrated experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain.
  • Seasoned experience in coding/development for general automation.

Workplace type: On-site

About NTT DATA:

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer: NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Disclaimer: NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process. Please remain vigilant of third parties who may impersonate NTT DATA recruiters. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect fraudulent activity, please contact us.

Technical Account Specialist in Gillingham employer: NTT

At NTT DATA, we pride ourselves on being a global leader in technology services, offering an inclusive and dynamic work environment where employees can thrive. As a Technical Account Specialist, you will benefit from our commitment to professional growth, with access to cutting-edge resources and a culture that values innovation and collaboration. Join us in a location that fosters creativity and teamwork, and be part of a company that is dedicated to making a positive impact on clients and society.
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Contact Detail:

NTT Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Technical Account Specialist in Gillingham

✨Tip Number 1

Network like a pro! Reach out to current employees at NTT DATA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Account Specialist role.

✨Tip Number 2

Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss your past experiences in troubleshooting and client management confidently. We want to see how you can bring value to our clients!

✨Tip Number 3

Showcase your interpersonal skills during the interview. Remember, this role is all about building relationships with clients, so be ready to demonstrate how you’ve successfully managed client expectations in the past.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at NTT DATA.

We think you need these skills to ace Technical Account Specialist in Gillingham

Technical Knowledge
Client Relationship Management
Troubleshooting
Service Delivery
Root Cause Analysis
Incident Management
Communication Skills
Stakeholder Engagement
Project Planning
Active Listening
Adaptability
Automation Development
ITIL Certification
Technical Documentation

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Specialist role. Highlight your relevant experience in technical support and client management, showing us how you can make a real impact.

Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, give us examples of how you've effectively communicated with clients or stakeholders in the past. We want to see your ability to convey complex technical information clearly.

Demonstrate Your Technical Expertise: We’re looking for seasoned professionals, so don’t hold back on showcasing your technical skills. Mention any relevant certifications, tools, or technologies you’ve worked with that align with the job description.

Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!

How to prepare for a job interview at NTT

✨Know Your Tech Inside Out

As a Technical Account Specialist, you need to showcase your technical expertise. Brush up on the latest technologies relevant to the role and be ready to discuss how you've applied them in past experiences. This will not only demonstrate your knowledge but also your passion for the field.

✨Client-Centric Mindset

Remember, this role is all about enhancing client relationships. Prepare examples of how you've successfully managed client expectations and improved their experience. Highlight your ability to listen actively and adapt to their needs, as this will resonate well with the interviewers.

✨Problem-Solving Skills are Key

Be ready to tackle hypothetical scenarios during the interview. Think through your problem-solving process and how you would approach diverse technical issues. Show them that you can think creatively and suggest variations in your approach to resolve problems effectively.

✨Prepare for Technical Discussions

Expect in-depth discussions about technical concepts and troubleshooting methods. Familiarise yourself with common issues faced in the industry and be prepared to discuss how you would handle them. This will show your readiness to take on the responsibilities of the role right from day one.

Technical Account Specialist in Gillingham
NTT
Location: Gillingham
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  • Technical Account Specialist in Gillingham

    Gillingham
    Full-Time
    36000 - 60000 £ / year (est.)
  • N

    NTT

    1000+
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