Networking Managed Services Engineer (L1) in Brighton

This Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to the client to ensure that their IT infrastructure and systems remain operational by working with the NOC to resolve technical incidents and restoring service to the client by managing incidents to resolution. This role has the primary objective to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network - looking for applicants who live within 60 minutes of this location.

What you’ll be doing:

• Monitors client infrastructure and solutions.
• Work with the NOC team based in Prague to resolve incidents.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Fulfils approved requests following agreed procedures.
• Provides telephonic or chat support to clients when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Proactively identifies opportunities for work optimisation.
• Updates existing network drawings or creates new ones.
• Identifies opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.
• Standby every 1 in 3 weeks. Standby requires that you are not more than 90 minutes away from the clients site.

What experience you’ll bring:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurised environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Additional skills proficiency such as (but not limited to):

• Fortinet Firewalls / Cisco Nexus switches, Cisco Catalyst/ Cisco WLAN controllers/ / Enterprise network architecture / Common routing protocols: BGP, OSPF, EIGRP / Network address translation / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor.
• Working in an ITSM environment.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• CCNA or working towards CCNA.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required experience:

• Entry-level experience or completion of the relevant intern program.
• Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

What we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.