Security Operations Manager in Birmingham

NTT DATA is one of the world’s largest global security services providers, with over 7,500 security SMEs. We work with leading security technology vendors and pride ourselves on delivering innovative and effective solutions. Our people, clients, and communities are at the core of what we do. We’re seeking individuals passionate about building a more secure and sustainable world.

As a Security Operations Manager, you will oversee the day-to-day operations of the Security Operations Centre (SOC). You will lead a team of security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines.

Responsibilities

• Service Delivery
  • Manage and oversee SOC operations and delivery of managed security services to clients.
  • Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution.
  • Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments.
  • Serve as the escalation point for client concerns and day-to-day operational issues.
  • Conduct regular reviews and contribute to client reports and communications.
• Incident Response Support
  • Coordinate and manage incident response efforts in collaboration with senior SOC staff and technical teams.
  • Ensure timely detection, escalation, containment, and resolution of security incidents.
  • Support post-incident reviews and help implement recommendations for continuous improvement.
• Team Leadership & Development
  • Lead and mentor a team of SOC analysts, providing regular feedback and training.
  • Organise team schedules to maintain 24/7 SOC coverage (if applicable).
  • Promote knowledge sharing and adherence to operational playbooks and standards.
• Operational Improvements
  • Identify opportunities to streamline processes and improve SOC effectiveness.
  • Support implementation of tools and automation to enhance detection and response.
  • Assist with operational maturity assessments and track metrics like MTTD and MTTR.
• Collaboration and Reporting
  • Work with internal stakeholders and technical teams to ensure smooth service delivery.
  • Provide input into customer-facing documentation, such as incident summaries and operational dashboards.
  • Maintain awareness of emerging threats and ensure appropriate measures are taken.

Key Performance Indicators (KPIs)

• Reduction in MTTD and MTTR.
• Adherence to SLA and KPI targets.
• Client satisfaction and feedback scores.
• Team performance and skills development.
• Operational compliance and audit readiness.

What experience you’ll bring

• 5+ years in a Security Operations Centre or related security environment.
• At least 2 years of experience in a team lead or supervisory role.
• Strong understanding of incident detection, escalation, and resolution processes.
• Experience with tools like SIEM, IDS/IPS, endpoint protection, and threat intelligence platforms.
• Ability to manage team performance and guide junior staff in their development.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to quality.
• Relevant certifications (e.g., CompTIA Security+, GCIH, SSCP, CEH); CISSP or CISM is a plus but not mandatory.
• Eligible for UK SC clearance.

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

What we’ll offer you

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.

Join us in building a truly diverse and empowered team.