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For Companies At a Glance
- Tasks: Provide top-notch technical support for hardware and software in a dynamic financial services environment.
- Company: Join NTT DATA, a global leader in technology services with a focus on innovation.
- Benefits: Enjoy a competitive benefits package prioritising your health and wellbeing.
- Why this job: Make a real difference by helping clients optimise their tech and enhance user experience.
- Qualifications: 5+ years of experience in IT support and strong customer interaction skills required.
- Other info: Be part of a global team dedicated to responsible innovation and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).
Responsibilities
- Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop/notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
Experience
- 5+ years of relevant experience or equivalent combination of education and work experience.
- Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
- Strong customer interaction skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
IT Support Engineer in Belfast employer: NTT
Contact Detail:
NTT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at NTT DATA or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on troubleshooting scenarios and common issues related to desktops and laptops. We want to see how you think on your feet!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your customer interaction skills and any relevant certifications. We love seeing candidates who understand the importance of user satisfaction.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s just good manners!
We think you need these skills to ace IT Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially with hardware and software troubleshooting, and don’t forget to mention any customer interaction skills you've got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the job description and show us your passion for tech support.
Show Off Your Certifications: If you’ve got any relevant certifications like A+ or others, make sure they’re front and centre in your application. We love seeing that you’re committed to your professional development!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at NTT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and any relevant Linux/Unix systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples that highlight your strong communication skills. Think about times when you’ve successfully resolved a customer issue or provided exceptional support, and be ready to share those stories.
✨Showcase Your Certifications
If you have A+ or other relevant certifications, make sure to mention them during the interview. These qualifications can set you apart from other candidates, so be prepared to explain how they’ve helped you in your previous roles.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to IT support and their expectations for the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
