At a Glance
- Tasks: Create a welcoming atmosphere and provide excellent customer service at the reception.
- Company: Join NTT DATA, a leader in tech innovation and diversity.
- Benefits: Fixed-term contract with potential for renewal and career growth.
- Other info: Be part of a global team committed to responsible innovation.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Positive attitude, strong communication skills, and relevant experience required.
The predicted salary is between 31500 - 38500 £ per year.
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Receptionist has the responsibility to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for employees and guests. This role is a fixed term contract until 31st of December 2027, with strong possibilities of renewal.
Key Responsibilities:
- Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
- Receives and welcomes guests and advises the relevant internal stakeholders of the guest/visitor’s arrival timeously.
- Answers, screens and redirects incoming calls.
- Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
- Performs administrative duties such as typing, capturing and updating information on the relevant systems.
- Sorts mail and packages when required.
- Manages all logistics relating to public meeting rooms.
- Ensures that detailed messages are passed on to relevant persons immediately.
- Screens walk-in clients/guests.
- Establishes and maintains an electronic/manual diary for scheduled appointments.
- Handles queries related to the company’s products, services and/or people.
- Performs any other related task as required.
Knowledge and Attributes:
- Proactive individual with a positive attitude towards work.
- Displays interpersonal skills used to deal effectively with internal and external stakeholders.
- Ability to exercise sound judgement and display the ability to deal effectively with conflict.
- Excellent telephone etiquette.
- Excellent communication skills and able to listen effectively.
- Professional attitude and appearance.
- Excellent organizational skills.
- Customer service attitude.
- Ability to prioritize tasks and handle multiple tasks simultaneously.
- Ability to remain calm and able to make quick decisions.
Academic Qualifications and Certifications:
- Relevant secondary qualification or equivalent.
- English: fluent (Mandatory).
Required experience:
- Relevant demonstrated working experience in a similar position.
- Relevant demonstrated working experience in a related environment.
Workplace type: On-site.
Receptionist [Fixed Term] in London employer: NTT Ltd.
At NTT Global Data Centers, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our London-based team enjoys a dynamic work environment with ample opportunities for professional growth, competitive benefits, and the chance to contribute to sustainable data centre solutions. Join us to be part of a forward-thinking company that values your expertise and encourages your development in the exciting field of mechanical engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist [Fixed Term] in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NTT Ltd..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NTT Ltd.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist [Fixed Term] in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NTT Ltd..
How to prepare for a job interview at NTT Ltd.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NTT Ltd.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NTT Ltd. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
