Global Client Manager

Overview

NTT DATA is seeking a Client Manager to build and nurture relationships with assigned accounts, ensuring client satisfaction and driving expansion across all solution areas.

Responsibilities

• Build and nurture client relationships, ensuring satisfaction and retention.
• Understand client needs using advanced tools and methodologies to offer tailored solutions.
• Leverage strategic thinking and advanced planning to grow relationships and coordinate with the global network of offices.
• Meet revenue and margin targets while minimizing churn and maximizing retention.
• Develop and implement account strategies in collaboration with key stakeholders.
• Support clients throughout their buying lifecycle and contribute to revenue growth.
• Use Salesforce.com to manage accounts, opportunities, pipelines, and forecasts.
• Analyze client situations, plan strategically, and navigate multiple geographies to drive sales engagement and meet quota targets.
• Act as the first point of contact to address client issues and ensure consistent satisfaction.
• Transform client needs into actionable solutions that help them achieve business goals.

Qualifications

• Strong sales business acumen with focus on planning and leveraging tools.
• Proven client engagement and management skills throughout the client lifecycle.
• Deep knowledge of NTT DATA’s offerings, client applications, use cases, and market trends.
• Ability to identify and advance opportunities at assigned clients and prospects.
• Extensive experience in global partner management and sales environments.
• Proficiency in Salesforce.com or other CRM platforms.
• Capability to drive alignment to a common vision across multiple stakeholders.
• Collaborative mindset with adaptability in communication styles for diverse audiences.
• Strong problem‑solving skills, independence, and ability to influence team members to achieve goals.
• Bachelor’s degree or equivalent in business or sales‑related field.

Workplace Type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.