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- Tasks: Lead a team in maintaining critical facilities at NTT Data Centers, ensuring top-notch operational performance.
- Company: Join NTT Global Data Centers, a leading provider in digital infrastructure across 20+ countries.
- Benefits: Enjoy flexible working hours, health allowances, and perks like birthday vouchers and company events.
- Why this job: Be part of an innovative team shaping the future of digital infrastructure with exciting challenges.
- Qualifications: Experience in facilities or engineering, with knowledge of critical environments and strong problem-solving skills.
- Other info: This role is site-based in Hemel Hempstead, offering a dynamic work environment.
The predicted salary is between 42000 - 60000 £ per year.
Critical Facilities Maintenance Shift Lead
Join to apply for the Critical Facilities Maintenance Shift Lead role at NTT Global Data Centers
Critical Facilities Maintenance Shift Lead
1 week ago Be among the first 25 applicants
Join to apply for the Critical Facilities Maintenance Shift Lead role at NTT Global Data Centers
As the Critical Facilities Maintenance Shift Lead, you will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Data Centers.
You will be responsible for the management of the shift engineers on your working pattern, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the shift including first line response to any incidents that arise. Working with other shift leads, all handovers will be completed and documented using the agreed process.
This role is site based at our Hemel Hempstead location.
What you will do
- Ensuring that your shift team undertake all planned and reactive work allocated to them in the most effective and efficient manner by managing and controlling manpower and resources/materials on a day-to-day basis. This will include consulting with client and building users to ensure minimum inconvenience or disruption whilst maintenance work is in progress and being carried out
- Motivating, engaging and driving a high-performance work environment
- Proactively managing individual and team performance by setting objectives and regularly reviewing objectives
- Working closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
- Managing the ticketing queues
- Managing specialist sub-contractors whilst on site ensuring that they comply with NTT rules and regulations e.g. undertaken induction, wear appropriate PPE, have good quality risk assessments and method statements, working safely whilst on site etc
- Ensuring that sub-contractors perform to the requirement of the contract
- Administering sub-contractor work approvals and safe operation while repair or service is carried out on site
- Ensuring there is continuous development of the sites Emergency Operations Procedures and Standard Operating Procedures
What we are looking for
- Commitment to the delivery of excellent customer service
- Experience in facilities, operations or engineering; in a Data Center critical environment
- Working knowledge and understanding of engineering operations within Mission Critical Environments
- Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way
- LV Switching experience (HV an advantage)
- Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
- AP12 LV/ AP15 HV Authorised Person
- Full driving licence valid for use in the UK
- Undergo full security checks to BS7858:2019
What we offer you
- An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
- Flexible working time models and mobile working (depending on your role)
- Allowance for the use of public transport and job bikes
- Allowance for the use of health and wellness
- Individual training and development opportunities
- Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.
We look forward to hearing from you!
About the Global Data Centers division of NTT DATA
NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.
As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.
Working at NTT Global Data Centers
At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients’ expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.
Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow?
Join our team by submitting your application today!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Project Management
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Industries
IT Services and IT Consulting and Technology, Information and Media
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Critical Facilities Maintenance Shift Lead employer: NTT Global Data Centers
Contact Detail:
NTT Global Data Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Facilities Maintenance Shift Lead
✨Tip Number 1
Familiarise yourself with the specific engineering operations within mission-critical environments. Understanding the nuances of data centre operations will help you stand out during discussions and interviews.
✨Tip Number 2
Network with current or former employees of NTT Global Data Centers. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Demonstrate your leadership skills by discussing past experiences where you successfully managed a team or project. Highlighting your ability to motivate and engage others will resonate well with the hiring managers.
✨Tip Number 4
Prepare to discuss your experience with LV and HV systems in detail. Being able to articulate your technical knowledge and problem-solving abilities will show that you're ready for the challenges of this role.
We think you need these skills to ace Critical Facilities Maintenance Shift Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, engineering, and operations, particularly in critical environments like data centres. Use specific examples to demonstrate your skills in managing teams and technical systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your commitment to excellent customer service and how your background aligns with the responsibilities of the Critical Facilities Maintenance Shift Lead position.
Highlight Technical Skills: Clearly outline your technical expertise, especially in areas such as LV Switching, fault finding in M&E systems, and any relevant certifications. This will show that you have the necessary knowledge to handle complex technical problems.
Showcase Leadership Experience: Emphasise any previous leadership roles or experiences where you motivated and managed a team. Provide examples of how you set objectives and reviewed performance, as this is crucial for the shift lead position.
How to prepare for a job interview at NTT Global Data Centers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Critical Facilities Maintenance Shift Lead. Familiarise yourself with the key tasks such as managing shift engineers, ensuring operational performance, and providing technical support. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with engineering operations in critical environments. Highlight your knowledge of M&E systems, LV switching, and any relevant certifications. This will show that you have the technical expertise needed for the position.
✨Demonstrate Leadership Skills
As a shift lead, you'll need to motivate and manage a team effectively. Prepare examples of how you've successfully led teams in the past, handled conflicts, or improved team performance. This will illustrate your capability to drive a high-performance work environment.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
