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- Tasks: Lead a team to maintain critical data centre infrastructure and ensure operational excellence.
- Company: Join NTT Global Data Centers, a top player in the data centre industry across 20+ countries.
- Benefits: Enjoy flexible working hours, health allowances, and unique perks like birthday vouchers and company events.
- Why this job: Be part of an innovative team shaping the future of digital infrastructure with a client-first approach.
- Qualifications: Experience in facilities management, engineering, and incident response is essential.
- Other info: Full security checks required; apply now to join a dynamic international team!
The predicted salary is between 43200 - 72000 £ per year.
As the Critical Facilities Maintenance (CFM) Manager, you will be based at our Hemel Hempstead site, providing engineering services and guidance on property matters affecting the ongoing management and development of the critical and non-critical infrastructure within the Data Center facilities. As part of this, you will be instrumental in the planning, management and implementation of the delivery of FM services to ensure operational performance is maintained at all times, to the highest possible standards. You will ultimately be responsible for the 24/7 facility maintenance engineers and administrative support staff at that site.
What you will do:
- Be responsible for the upkeep of the data center facility and maintenance of the critical infrastructure.
- Work closely with site coordinator to ensure all critical/noncritical maintenance is carried out to business requirements.
- Lead the 24/7 facilities engineering team.
- Ensure best practices are adhered to throughout the site.
- Run regular scenario drills to ensure the site team is best prepared for incidents and Business Continuity.
- Work closely with your peers to ensure NTT standards are implemented and adhered to across site.
- Maintain high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to.
- Take the lead role in Event and Incident response.
- Work to ensure initial incident reports are completed and shared with customer.
- Maintain a proactive involvement in the ongoing technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate.
What we are looking for:
- Experience in facilities, operations and/or engineering, preferably in a critical environment.
- Proven track record of managing a team.
- Working knowledge and understanding of engineering operations within Critical Environments.
- Creating and developing SOP/MOP and EOP documentation.
- Demonstrable experience in dealing with incident management and post-incident reporting.
- Electrical HV & LV AP IOSH – Managing Safely or equivalent.
- A calm yet responsive approach to incidents and post-incident reporting.
- Ability to embrace change and new processes and to be able to implement them within the team.
- Excellent attitude to service delivery and cultivating a client first approach.
- To undergo full security checks to BS7858:2019.
What we offer you:
- An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative.
- Flexible working time models and mobile working (depending on your role).
- Allowance for the use of public transport and job bikes.
- Allowance for the use of health and wellness.
- Individual training and development opportunities.
- Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.
Note: Please submit your application in English. We look forward to hearing from you!
Critical Facilities Maintenance Manager employer: NTT Global Data Centers
Contact Detail:
NTT Global Data Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Facilities Maintenance Manager
✨Tip Number 1
Familiarise yourself with the specific engineering operations within critical environments. Understanding the nuances of data centre maintenance will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in critical environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with incident management and post-incident reporting. Be ready to share specific examples that demonstrate your calm approach and effective problem-solving skills in high-pressure situations.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully managed teams in the past. Highlight your ability to implement best practices and maintain high standards of health and safety in your previous roles.
We think you need these skills to ace Critical Facilities Maintenance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, engineering, and operations, particularly in critical environments. Use specific examples that demonstrate your leadership skills and technical knowledge.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Critical Facilities Maintenance Manager position, and provide examples of your past achievements in similar roles.
Highlight Relevant Certifications: Include any relevant certifications such as Electrical HV & LV AP or IOSH – Managing Safely in your application. This will show your commitment to health and safety standards, which is crucial for this role.
Prepare for Incident Management Scenarios: Since incident management is a key part of the role, be prepared to discuss your experience with incident response and post-incident reporting during the application process. Provide specific examples of how you've handled incidents in the past.
How to prepare for a job interview at NTT Global Data Centers
✨Showcase Your Technical Knowledge
As a Critical Facilities Maintenance Manager, you'll need to demonstrate a solid understanding of engineering operations within critical environments. Be prepared to discuss your experience with facility maintenance, incident management, and any relevant technical evaluations you've conducted.
✨Emphasise Leadership Skills
Since you'll be leading a 24/7 facilities engineering team, it's crucial to highlight your leadership experience. Share examples of how you've successfully managed teams in the past, particularly in high-pressure situations or during incidents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of specific examples from your previous roles where you had to respond to emergencies or implement best practices under pressure.
✨Demonstrate a Client-First Approach
NTT Global Data Centers values a client-first attitude. Be ready to discuss how you've prioritised customer service in your previous roles and how you plan to maintain high standards of service delivery in this position.
