Technical Support Center Engineer

Make an impact at NTT Global Data Centers. Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries worldwide, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued and your growth is supported.

Your role at a glance: As a Technical Support Center Engineer, you will operate state‑of‑the‑art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy‑efficient data center services, supporting business‑critical IT applications for some of the world’s largest multinational organizations.

What we are looking for:

• Experience working in a data center environment or an IT Service Desk
• ITIL knowledge
• Data Center Design awareness
• CCNA, CompTIA or equivalents
• SalesForce application knowledge/experience
• Highly motivated with an appetite for success and learning
• Can adapt and react to dynamic changing environment
• Excellent skills in Microsoft Office products
• Excellent client‑facing and internal communication skills
• Solid organizational skills including attention to detail and ability to multi‑task
• Proven ability to work under pressure
• Can‑do attitude with the ability to improve ways of working
• Works well in a team environment
• Ability to work in multinational, interdisciplinary and culturally diverse teams
• Good analytical/problem solving skills
• Good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)
• Good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap‑off units)
• Operate computer, peripherals, and other office equipment
• Willing and used to working in a shift pattern and on nights
• Valid driving licence
• Predominantly office‑based with occasional remote work where stable internet connection is available
• Initiative with an inquisitive nature, unafraid to ask appropriate questions

What you will do:

• Provide 24/7 operational cover for all our sites
• Provide 1st / 2nd line support as the first point of contact for client queries
• Use SalesForce to log, categorize and prioritize all support requests, adhering to all appropriate SLAs and KPIs
• Professionally manage customer interactions both via phone and in writing
• Understand how Data Center services work (remote hands, provisioning, change/incident management, peering, x‑connects, access control, etc.)
• Understand Data Center critical infrastructure (UPSs, generators, etc.)
• Triage relevant support requests and engage specialist teams to help resolve queries
• Effectively coordinate with multiple teams, both technical and non‑technical, to resolve cases quickly across all EMEA sites
• Respond to alarms and escalations via NOC monitoring when appropriate
• Write and send formal client notifications during major incidents
• Perform any other duties relevant to the position and the running of the company

Who we are: As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals, and we offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers, to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever‑changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.