Data Centre Manager in Hemel Hempstead

As the Data Center Manager, you will have complete local ownership of our Data Center. You will be provided with central specialist support through a matrix organisation structure combined with your own site-based staff. Full responsibility for all staff and activities on-site will flow through you, including Facilities Maintenance, Security, Compliance and Customer/DC Services Operations. You will work closely with your peers managing other Data Centers in the business, collaborating on setting direction and standards, and participating in an on-call rota one week in four to provide leadership during any out-of-hours incidents.

The running of each of NTT Global Data Center EMEA (NTT GDC EMEA) is currently managed through the combined effort of many different departments and roles across the organisation. As NTT GDC EMEA scales up its operations, this approach is being rationalised, with a single point of ownership for each facility. The role is site based at our Hemel Hempstead 3 (HH3) location.

What you will do

• Provide mentoring and leadership to all the staff within your facility.
• Enable your team members to achieve their objectives and facilitate collaboration with other departments across the business.
• Attract, develop, motivate and retain talent at your Data Center and across the business by playing a key role in recruitment, facilitating internal and external training, staff engagement activities, performance management and coaching.
• Take the lead in communications and relationships regarding your facility.
• Manage all change within the facility: planned, unplanned and as part of wider projects.
• Be responsible for managing Health and Safety within a complex technical environment.
• Manage a substantial budget and have financial control of all expenditure for your facilities through our ERP system.
• Ensure all service partners and specialist subcontractors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support your facilities and our customers.
• Provide monthly and ad-hoc service performance metrics of our key service delivery targets.
• Liaise closely with our Projects and Technical departments to ensure smooth handover and acceptance of projects.
• Participate in the site management incident on-call rota.

What we are looking for

• You will have multiple years of extensive management experience in operating complex Data Center facilities across all disciplines, ideally with specific relevant qualifications.
• You will have demonstrated an ability to work to short, medium and long-term deadlines.
• Ability to effectively work within a large/matrix organisation.
• A strong knowledge of regulatory compliance, health and safety, and data security within a Data Center environment.
• A great leader with excellent organisational, influencing and strong interpersonal skills.
• Pro-active, responsive - able to prioritise and deal with intense moments of high activity using excellent analytical/problem solving skills.
• Possess a full driving licence valid for the UK.
• Undergo full security checks to BS7858:2019.

What we offer you

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative.
• Flexible working time models and mobile working (depending on your role).
• Allowance for the use of public transport and job bikes.
• Allowance for the use of health and wellness.
• Individual training and development opportunities.
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

We look forward to hearing from you!