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For Companies At a Glance
- Tasks: Engage with clients, manage contracts, and support sales processes daily.
- Company: Join NTT Global Data Centers, a top leader in digital infrastructure worldwide.
- Benefits: Enjoy flexible working hours, remote options, and wellness allowances.
- Why this job: Be part of an innovative team shaping the future of technology.
- Qualifications: Commercial apprenticeship or equivalent experience in client service required.
- Other info: Opportunities for personal initiative and professional development await you.
The predicted salary is between 28800 - 48000 £ per year.
As our Inside Client Manager (m/f/d), you are part of our commercial management and will be in close contact with our existing clients and also potential new clients.
What you will do:
- Qualification of new leads
- Proactive support for existing and new clients, client reviews, issue management
- Cross-selling/quotation management for contract adjustments
- Management, creation and execution of client contracts and projects, i.e. monitoring, coordination and independent execution of processes, quotation, ordering as well as provisioning
- Cross-departmental communication as well as contact with suppliers and external partners
- Responsible for contract negotiations of all standardized services
- Support during audits or inquiries from clients
- Maintenance, documentation, follow-up, archiving of inventory documents (capacity planning) and provision of documents to other departments
- Deadline and deadline control, compliance with settlement and approval processes
- Client support in all matters, especially services and network services
- Use NTT's sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
- Communicate quotes, provide supportive sales documentation, and obtain a sales order where there is an opportunity to close a sale
- Management and optimization of Salesforce to improve client data management and client processes
What we are looking for:
- Successfully completed commercial apprenticeship or comparable qualification
- Experience in the mentioned field of activity
- Experience in client service or order processing
- Good MS Office skills and experience with CRM/ERP systems
- Good knowledge of English, both written and spoken, any additional language would be a plus
- To undergo full security checks to BS7858:2019 standard (in the UK)
What we offer you:
- An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
- Flexible working time models and mobile working (depending on your role)
- Allowance for the use of public transport and job bikes
- Allowance for the use of health and wellness
- Individual training and development opportunities
- Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.
Note: Please submit your application in English. We look forward to hearing from you!
Client Manager in Slough, Berkshire employer: NTT Global Data Centers EMEA UK ltd
Contact Detail:
NTT Global Data Centers EMEA UK ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager in Slough, Berkshire
✨Tip Number 1
Familiarise yourself with Salesforce and other CRM/ERP systems, as these are crucial for managing client data and processes. Consider taking a short online course or tutorial to boost your confidence in using these tools effectively.
✨Tip Number 2
Brush up on your negotiation skills, as you'll be responsible for contract negotiations. Role-playing scenarios with a friend or colleague can help you practice and refine your approach to handling client discussions.
✨Tip Number 3
Network within the industry by attending relevant events or joining online forums. Building connections can provide insights into the role and may even lead to referrals or recommendations when applying.
✨Tip Number 4
Stay updated on the latest trends in client management and data centre services. Reading industry publications or following thought leaders on social media can give you valuable talking points during interviews.
We think you need these skills to ace Client Manager in Slough, Berkshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Client Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in client management, sales tools, and any relevant CRM/ERP systems. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage client relationships effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your skills in client support, contract management, and cross-departmental communication. Make sure to address how you can contribute to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are formatted consistently and professionally, as attention to detail is crucial in client management roles.
How to prepare for a job interview at NTT Global Data Centers EMEA UK ltd
✨Know Your Clients
Familiarise yourself with the company's existing clients and their needs. Be prepared to discuss how you can proactively support them and manage any issues that may arise.
✨Showcase Your Experience
Highlight your previous experience in client service or order processing. Be ready to provide specific examples of how you've successfully managed client relationships and contract negotiations.
✨Demonstrate CRM Proficiency
Since the role involves using CRM/ERP systems, be prepared to discuss your experience with these tools. If you have worked with Salesforce, mention how you've optimised it for better client data management.
✨Prepare for Questions on Compliance
Understand the importance of compliance and security checks, especially the BS7858:2019 standard. Be ready to explain how you would ensure adherence to these standards in your role.
