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- Tasks: Engage with clients, manage contracts, and support sales processes daily.
- Company: Join NTT Global Data Centers, a top leader in digital infrastructure.
- Benefits: Enjoy flexible working hours, remote options, and wellness allowances.
- Why this job: Be part of an innovative team shaping the future of technology.
- Qualifications: Commercial apprenticeship or equivalent experience in client service required.
- Other info: Opportunities for personal initiative and professional development await you.
The predicted salary is between 28800 - 48000 £ per year.
As our Inside Client Manager (m/f/d), you are part of our commercial management and will be in close contact with our existing clients and also potential new clients.
What you will do:
- Qualification of new leads
- Proactive support for existing and new clients, client reviews, issue management
- Cross-selling/quotation management for contract adjustments
- Management, creation and execution of client contracts and projects, i.e. monitoring, coordination and independent execution of processes, quotation, ordering as well as provisioning
- Cross-departmental communication as well as contact with suppliers and external partners
- Responsible for contract negotiations of all standardized services
- Support during audits or inquiries from clients
- Maintenance, documentation, follow-up, archiving of inventory documents (capacity planning) and provision of documents to other departments
- Deadline and deadline control, compliance with settlement and approval processes
- Client support in all matters, especially services and network services
- Use NTT's sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
- Communicate quotes, provide supportive sales documentation, and obtain a sales order where there is an opportunity to close a sale
- Management and optimization of Salesforce to improve client data management and client processes
What we are looking for:
- Successfully completed commercial apprenticeship or comparable qualification
- Experience in the mentioned field of activity
- Experience in client service or order processing
- Good MS Office skills and experience with CRM/ERP systems
- Good knowledge of English, both written and spoken; any additional language would be a plus
- To undergo full security checks to BS7858:2019 standard (in the UK)
What we offer you:
- An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
- Flexible working time models and mobile working (depending on your role)
- Allowance for the use of public transport and job bikes
- Allowance for the use of health and wellness
- Individual training and development opportunities
- Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.
Note: Please submit your application in English. We look forward to hearing from you!
Client Manager in Hemel Hempstead employer: NTT Global Data Centers EMEA UK ltd
Contact Detail:
NTT Global Data Centers EMEA UK ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with Salesforce and other CRM/ERP systems, as these are crucial for managing client data and processes. Consider taking a short online course or tutorial to boost your confidence in using these tools effectively.
✨Tip Number 2
Brush up on your negotiation skills, as you'll be responsible for contract negotiations. Role-playing scenarios with a friend or colleague can help you practice and refine your approach to handling different client situations.
✨Tip Number 3
Network within the industry by attending relevant events or joining online forums. Building connections can provide insights into the role and may even lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 4
Stay updated on the latest trends in client management and data centre services. Reading industry publications or following thought leaders on social media can give you valuable talking points during interviews and show your enthusiasm for the field.
We think you need these skills to ace Client Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, sales tools, and CRM/ERP systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention specific experiences that relate to client support and contract management.
Showcase Your Communication Skills: Since the role requires good English proficiency, ensure your application is free from grammatical errors. Use clear and concise language to convey your points effectively.
Highlight Relevant Qualifications: Emphasise any commercial qualifications or apprenticeships you have completed. If you have experience with Salesforce or similar tools, make sure to mention it as it’s crucial for the role.
How to prepare for a job interview at NTT Global Data Centers EMEA UK ltd
✨Know Your Clients
Familiarise yourself with the company's existing clients and their needs. Research any recent projects or client reviews to demonstrate your understanding of their expectations and how you can enhance their experience.
✨Showcase Your CRM Skills
Be prepared to discuss your experience with CRM/ERP systems, particularly Salesforce. Highlight specific examples of how you've used these tools to manage client relationships and improve processes in previous roles.
✨Prepare for Contract Negotiations
Understand the basics of contract management and negotiation. Be ready to discuss your approach to handling contract adjustments and how you would ensure compliance with settlement processes.
✨Demonstrate Proactive Support
Illustrate your ability to provide proactive support to clients. Share examples of how you've successfully managed client issues or conducted client reviews to strengthen relationships and drive satisfaction.
