Business Operations Specialist (m/f/d) in London

Make an impact at NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects.

Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Business Operations Specialist (m/f/d), is responsible for supporting strategic initiatives, governance, portfolio coordination, and operational improvement activities across Human Resources (HR), Legal, and Global Risk & Compliance (GRC).

This role partners closely with functional leaders to establish project structure and accountability, coordinate cross‑functional initiatives, improve business processes, and provide leadership visibility through reporting, dashboards, and executive communications.

The successful candidate will bring strong project management discipline, business operations expertise, and analytical capabilities to ensure initiatives are effectively planned, governed, tracked, and delivered.

What we are looking for

Key Responsibilities

• Project Governance & Delivery
• Create and maintain project charters for strategic initiatives across HR, Legal, and GRC.
• Develop and manage project plans, milestones, timelines, deliverables, and dependencies using Microsoft Project Online (Web).
• Implement consistent project governance, reporting standards, and delivery practices across functions.
• Identify, monitor, and elevate project risks, issues, assumptions, and dependencies.
• Facilitate project meetings, stakeholder reviews, and governance forums.
• Maintain accurate and up‑to‑date project documentation.
• Business Operations & Process Improvement
• Analyse and improve operational processes to enhance efficiency, effectiveness, and stakeholder experience.
• Support the implementation of new processes, policies, procedures, and operating models.
• Define and document RACI frameworks across HR, Legal, and GRC functions to improve role clarity and accountability.
• Document business processes, decision‑making authorities, and governance structures.
• Maintain governance, policy, and procedural documentation.
• Support organizational change and transformation initiatives.
• Develop and track improvement plans to address operational challenges and business priorities.
• Portfolio Management, Reporting & Outcomes
• Support annual planning, prioritisation, and portfolio management activities across HR, Legal, and GRC.
• Maintain a consolidated view of initiatives, milestones, dependencies, and delivery status.
• Develop and maintain project, portfolio, and operational dashboards.
• Create executive‑ready reports, presentations, and communications.
• Track and report on project and operational performance across supported functions.
• Analyse data to identify trends, risks, and opportunities and provide actionable insights to support decision‑making.
• Knowledge & Attributes
• Bachelor's degree in Business Administration, Project Management, Human Resources, Law, Governance, Finance, or a related discipline.
• PMP, PRINCE2, Lean Six Sigma, Change Management, or other relevant project/program management certifications preferred.
• Multiple years of experience in Business Operations, Project Management, PMO, Governance, Portfolio Management, or a related discipline.
• Experience coordinating and delivering cross‑functional business initiatives.
• Experience developing project plans, governance documentation, RACI frameworks, and executive reporting.
• Experience supporting HR, Legal, Risk, Compliance, Governance, or other corporate functions.
• Proven experience in business process improvement and operational excellence initiatives.
• Experience managing risks, dependencies, stakeholder communications, and reporting across multiple workstreams.
• Experience creating dashboards, leadership presentations, and executive reporting materials.
• Experience using Microsoft Project Online, Power BI, and Microsoft 365 collaboration tools is required.

Who we are

As the third largest data centre provider, we operate over 150 data centres in more than 20 countries and regions.

We understand that every business – large and small – has its own unique needs and goals.

We offer local‑to‑global data centre expertise, aligned with our connected platform of AI‑ready data centres to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

Data centres are the foundation of the digital world and at NTT Global Data Centres, we are one of the largest providers across the globe.

We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever‑changing world.

Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day.

By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world.

Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone – clients, employees, investors, partners, and communities.