Critical Facilities Maintenance Lead Engineer LON1

Make an impact at NTT Global Data Centers. Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance: As the Critical Facilities Maintenance (CFM) Lead Engineer, you will report to the Critical Facilities Maintenance (CFM) Manager and will be responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. You will provide engineering support and guidance in general on property matters affecting the ongoing management and development of NTT Data Centers.

You will be responsible for the management of a team of CFM Engineers on your site, including but not limited to ensuring training matrices are up to date, ensuring that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the site on critical facility matters, including first line responses to any incidents that arise. You will provide engineering services and guidance on facility matters affecting the day-to-day management and development of the critical and non-critical infrastructure. Plan, manage and implement the delivery of FM services to the Data Centers ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard.

What we are looking for:

• Maintain and supervise a CFM Engineering team
• Manage the CAFM system and ticketing queues
• Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
• Carry out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
• Assist in resolving technical issues with site operations
• Be the first level of escalation for technical and non-technical issues for your CFM Engineering team
• Support the CFM Engineering teams to ensure correct operation of the critical services of the Data Centers
• Act as an Authorized Person for the SSOW for both Low Voltage and High Voltage systems
• Identify faults and accurately diagnose root causes

Experience:

• Experience in facilities, operations or engineering; in a Data Center critical environment (ideal but critical environments such as hospitals or banking may be suitable)
• Working knowledge and understanding of engineering operations within Mission Critical Environments
• Creating and developing SOP and EOP documentation and other related/similar processes
• LV Switching experience (HV an advantage)
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)

Skills:

• Good numerical and literacy skills and high levels of computer literacy
• Excellent organizational skills with the ability to prioritize
• Good analytical/problem solving skills
• The ability to communicate effectively at all levels with good relationship building skills
• Self-motivated and keen to develop, with a willingness and desire to learn
• Keen to share knowledge with colleagues
• To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
• Full driving license valid for use in the UK
• To undergo full security checks to BS7858:2019 standard

Essential qualifications relevant to the role:

• AP12 LV/ AP15 HV Authorized Person
• 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
• HND or similar in relevant area (Mechanical, Electrical, Building Services)
• Health and Safety related (i.e. IOSH – Working Safely)

Desirable qualifications relevant to the role:

• NVQ / City & Guilds in Refrigeration & Air Conditioning (Level 2 or 3)
• F-Gas Certification (essential for working with refrigerants)
• Strong electrical & mechanical knowledge of HVAC/chiller systems
• Experience with commercial or industrial chillers (air or water-cooled)
• L8 Legionella Management (company will train you to the required standard)

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.