Critical Facilities Maintenance Lead Engineer

Make an impact at NTT Global Data Centers. Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance: As the Critical Facilities Maintenance (CFM) Lead Engineer, you will be reporting directly to the Critical Facilities Maintenance Manager, responsible for the shift patterns delivery of Facility Management (FM) services to NTT Global Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the ongoing management and development of NTT Global Data Centers.

You will be responsible for the management of the shift engineers, including but not limited to ensuring training matrix are up to date, ensuring that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the shift including first line response to any incidents that arise. Working with other shift leads, all handovers will be completed and documented using the agreed process. You will provide engineering services and guidance on facility matters affecting the day-to-day management and development of the critical and non-critical infrastructure. Plan, manage and implement the delivery of FM services to the data centers ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard.

What we are looking for:

• Maintain and supervise the site shift engineering team
• Work closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
• Manage the Salesforce/MCIM system and ticketing queues
• Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
• Promote Critical Engineering Best Practice and promote high standards of Health and Safety
• Support the shift engineering teams to ensure correct operation of the critical services of the Datacenters
• Maintain a proactive involvement in the ongoing technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate
• Ensure site logbook systems are current and correct and maintained in accordance with the respective compliance
• From time to time be prepared to work unsociable hours during critical maintenance windows or unforeseen maintenances
• Perform any other reasonable duty or request as deemed appropriate by Management

What are we looking for?

Essential:

• Experience in facilities, operations or engineering; in a Data Center critical environment
• 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
• LV Switching experience (HV an advantage)
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
• Working knowledge and understanding of engineering operations within Mission Critical Environments
• Creating and developing SOP and EOP documentation and other related/similar processes
• Excellent organizational skills with the ability to prioritize
• Good numerical and literacy skills and high levels of computer literacy
• Self-motivated and keen to develop, with a willingness and desire to learn
• Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way
• Excellent attention to detail
• The ability to communicate effectively at all levels with good relationship building skills
• To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
• To undergo full security checks to BS7858:2019 standard

Desirable:

• HND or similar in relevant area (Mechanical, Electrical, Building Services)
• Comprehensive mechanical engineering understanding
• LV/ HV Authorized Person
• IOSH – Working Safely
• L8 Legionella Management

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.