At a Glance
- Tasks: Lead Salesforce initiatives, bridging business needs and technical solutions for impactful CRM improvements.
- Company: Join NTT DATA, a global leader in tech services with a collaborative culture.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Shape innovative Salesforce solutions that enhance user experience and drive business growth.
- Qualifications: 5+ years as a Salesforce Business Analyst with strong communication and stakeholder management skills.
The predicted salary is between 51750 - 63250 £ per year.
The team you'll be working with: As part of our continuous growth, we are seeking a Senior Salesforce Business Analyst to join our dynamic team. This role is instrumental in leading strategic CRM initiatives, bridging the gap between technical and business stakeholders, and driving clarity, efficiency, and innovation across the Salesforce ecosystem. You will play a pivotal role in shaping and optimising Salesforce solutions that enhance user experience, improve productivity, and accelerate business growth.
What you'll be doing:
- Lead end-to-end Salesforce initiatives — from business analysis and requirements gathering to solution design, testing, and implementation.
- Collaborate with cross-functional teams including business users, developers, solution architects, and project managers to deliver scalable and high-quality Salesforce solutions.
- Translate business needs into clear, actionable technical requirements, ensuring alignment between business goals and technical outcomes.
- Conduct stakeholder workshops, discovery sessions, and gap analysis to identify opportunities for CRM improvements and automation.
- Serve as the primary liaison between business and technical teams, ensuring effective communication and collaboration throughout the project lifecycle.
- Partner with the Salesforce technical team to validate solutions, manage change requests, and ensure adherence to best practices.
- Develop use cases, process flows, and functional documentation that guide system configuration and future enhancements.
- Champion Salesforce platform adoption through training, user support, and continuous process optimization.
- Stay up to date with Salesforce releases, emerging technologies, and industry trends to propose innovative solutions that drive business value.
What experience you'll bring:
- 5+ years of experience as a Salesforce Business Analyst, with proven experience on large, complex Salesforce implementations.
- Thorough experience in writing acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
- Deep understanding of Salesforce Sales Cloud, Service Cloud, and other key Salesforce modules.
- Strong grasp of CRM business processes (sales, service, marketing, customer engagement).
- Excellent requirements gathering, documentation, and stakeholder management skills.
- Ability to analyse complex business problems and recommend effective Salesforce-based solutions.
- Experience working in Agile environments and familiarity with tools such as Jira, Confluence, or similar.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Business Analyst, or Sales/Service Cloud Consultant) preferred.
- Exceptional communication, facilitation, and presentation skills.
- Experience working with global teams or enterprise-level clients.
- Understanding of data migration, integration, and analytics within the Salesforce ecosystem.
- Proven ability to lead workshops and influence decision-making at senior levels.
- A passion for continuous improvement and delivering measurable business outcomes.
Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognise great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.
Salesforce Functional Consultant in Vauxhall employer: NTT DATA
NTT DATA is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of London. With a strong emphasis on professional development, we offer numerous growth opportunities and training programs to enhance your skills in desktop support and customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Functional Consultant in Vauxhall
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at NTT DATA or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to NTT DATA.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like NTT DATA.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like NTT DATA that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Functional Consultant in Vauxhall
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NTT DATA.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NTT DATA and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NTT DATA
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NTT DATA uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
