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- Tasks: Lead security operations and manage incident responses in a dynamic environment.
- Company: Join NTT DATA, a global leader in security services with a commitment to innovation.
- Benefits: Enjoy flexible work options, continuous learning opportunities, and a supportive work culture.
- Why this job: Be part of a team that shapes client transformations and tackles real-world security challenges.
- Qualifications: 10+ years in security service delivery; strong communication and crisis management skills required.
- Other info: We promote diversity and inclusion, offering guaranteed interviews for applicants with disabilities.
The predicted salary is between 48000 - 84000 £ per year.
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Direct message the job poster from NTT DATA
We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business.
This is a hybrid variable role based in Birmingham or London
About Us
NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.
What you’ll be doing;
Using your background in SOC Service Delivery background and experience, you will:
- Act as a bridge between the Customer and the Operational Delivery Teams
- Act as a primary escalation point of contact to the customer
- Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
- Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
- Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
- Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
- Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
- Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
- Document and present to the customer the weekly and/or monthly service review reports.
- Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
- Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
- Scanning systems, networks, and applications to detect potential security weaknesses.
- Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
- Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
- Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.
What you will bring;
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
- At least 10 years of experience in providing technical support and advice for a Security Operations Centre
- Demonstrate in-depth knowledge of Security incident Management and Security Operations.
- Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
- At least 5 years’ experience in providing Vulnerability Management Services
- Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
- Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
- Demonstrable experience in leading and coordinating diverse teams effectively.
- A valid right to work in the UK.
- Have held UK SC clearance or be eligible for obtaining UK SC clearance.
- Excellent English writing skills for technical documents and improving processes (such as policies and reports).
- Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
- Strong attention to detail and the ability to deliver high quality work.
- A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting
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Industries
IT Services and IT Consulting
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SOC Security Service Delivery Manager employer: NTT DATA
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOC Security Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in security operations. Being well-versed in current tools and methodologies will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the security industry, especially those who work at NTT DATA or similar companies. Engaging with them on platforms like LinkedIn can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your ability to manage incidents and coordinate teams effectively. Highlighting these scenarios during interviews can set you apart from other candidates.
✨Tip Number 4
Research NTT DATA's values and recent projects. Understanding their mission and how they approach security challenges will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace SOC Security Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security service delivery management. Focus on your background in SOC operations, incident management, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that align with NTT DATA's mission and values, particularly in relation to innovative technology and client transformation.
Highlight Relevant Certifications: Include any professional certifications such as CISSP, GCIH, or others that are relevant to the role. This will demonstrate your commitment to the field and your qualifications for the position.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated complex technical information to non-technical stakeholders in your previous roles.
How to prepare for a job interview at NTT DATA
✨Showcase Your Technical Expertise
Make sure to highlight your extensive experience in Security Operations Centres and your knowledge of incident management. Be prepared to discuss specific scenarios where you've successfully managed incidents or vulnerabilities, as this will demonstrate your capability for the role.
✨Communicate Clearly and Effectively
Given the importance of client relationships in this role, practice explaining complex technical concepts in simple terms. This will show that you can bridge the gap between technical teams and clients, which is crucial for a Service Delivery Manager.
✨Prepare for Crisis Management Questions
Expect questions about how you've handled crisis situations in the past. Prepare examples that showcase your leadership skills and ability to coordinate diverse teams under pressure, as this is a key aspect of the job.
✨Understand NTT DATA's Values
Familiarise yourself with NTT DATA's commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to these values within the team, as cultural fit is often just as important as technical skills.
