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- Tasks: Lead user research to shape impactful public services and collaborate with cross-functional teams.
- Company: NTT DATA is a global innovator, blending Japanese heritage with cutting-edge design and technology.
- Benefits: Enjoy flexible work options, continuous learning opportunities, and a supportive, inclusive environment.
- Why this job: Make a real difference by improving lives through user-centric design in a diverse team.
- Qualifications: 8+ years in user research; degree in relevant fields; strong portfolio required.
- Other info: Join a company committed to diversity, equity, and inclusion, with various support networks.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
The Role:
As Senior User Researcher at Tangity, you’ll play a critical role in shaping meaningful, accessible public services that deliver lasting value to users. You’ll lead research initiatives across the full delivery lifecycle—helping agile teams validate assumptions, reduce delivery risk, and prioritise work based on real user needs.
You will work autonomously, collaborating with designers, BAs, developers, and product managers to ensure evidence drives decisions at every stage. You’ll also contribute to service strategy, guide team ways of working, and foster a user-first mindset across the wider project and client organisation.
What you\’ll be doing:
- Plan, lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases
- Apply a range of qualitative and quantitative research methods—e.g. depth interviews, usability testing, contextual inquiry, surveys—to surface behavioural insights
- Establish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs
- Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps
- Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions
- Collaborate with Business Analysts and UX/UI Designers to ensure proposed solutions are evidence-based and grounded in actual user behaviour
- Support design iteration and decision-making by testing early service concepts, prototypes, and touchpoints
- Communicate findings to varied audiences—through visual artefacts, research reports, presentations, and stakeholder playbacks
- Facilitate design and research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment
- Embed a user-first culture across agile teams by encouraging regular exposure to user feedback and service impact
- Ensure inclusive and accessible research approaches that align with GDS and WCAG standards
- Mentor junior researchers and help shape Tangity’s research practice, contributing to tools, templates, and team capability building
What experience you\’ll bring:
Responsibilities:
- Lead and execute design solutions for complex, high-impact projects with strategic oversight
- Proactively contribute to client meetings, presentations, and workshops
- Mentor and guide team members, ensuring design standards are maintained
- Foster client relationships by anticipating needs, presenting recommendations, and driving outcomes
Expected Behaviours:
- Demonstrates strong ownership and leadership across design deliverables, ensuring alignment with project goals
- Anticipates client needs and addresses design challenges, delivering proactive solutions
- Exhibits excellent communication, both with clients and within the team, and is a trusted design voice in meetings
- Takes responsibility for fostering a collaborative and productive team environment, including mentoring and upskilling peers
What We\’re Looking For:
- 8+ years of hands-on experience in user research, human-centred design, or service design
- Bachelor’s or Master’s degree in User Research, Psychology, HCI, Anthropology, or a related field
- Experience of SAAS and Salesforce would be a plus
- Extensive experience leading user research across complex digital services in agile environments
- Strong portfolio or case studies showing research that informed successful service or product outcomes
- Proficiency with research tools and methods including usability testing, depth interviews, journey mapping, and persona creation
- Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions
- Working knowledge of GDS service standards, assessments, and digital service design principles
- Strong understanding of inclusive design and accessibility standards (e.g., WCAG 2.2)
- Eligible for SC clearance (British citizen or equivalent, with 5 years continuous UK residency)
- Experience working on UK government or local authority services
- Familiarity with GOV.UK design system, forms, and content patterns
- Understanding of digital analytics tools and the role of behavioural data in triangulating insight
- Exposure to service blueprinting or policy/service integration
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
What we\’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Senior User Researcher employer: NTT DATA
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Familiarise yourself with NTT DATA's values and culture, especially their focus on social responsibility and user-first design. This will help you align your discussions during interviews and demonstrate that you understand what they stand for.
✨Tip Number 2
Prepare to discuss specific examples from your past work where you've successfully led user research initiatives. Highlight how your insights directly influenced product strategy or service design, as this is crucial for the role.
✨Tip Number 3
Showcase your knowledge of inclusive design and accessibility standards, particularly GDS and WCAG. Being able to speak confidently about these topics will set you apart as a candidate who can contribute to their mission of creating accessible public services.
✨Tip Number 4
Network with current or former employees of NTT DATA, especially those in user research roles. They can provide valuable insights into the interview process and company culture, which can help you tailor your approach.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research, human-centred design, and service design. Use specific examples that demonstrate your ability to lead research initiatives and collaborate with cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user research and how it aligns with NTT DATA's mission. Mention specific projects or experiences that showcase your skills in qualitative and quantitative research methods.
Showcase Your Portfolio: Include a portfolio or case studies that illustrate your previous work in user research. Highlight how your research has informed successful service or product outcomes, especially in agile environments.
Prepare for the Interview: Anticipate questions related to your experience with user research methodologies and your approach to fostering a user-first culture. Be ready to discuss how you would contribute to NTT DATA's goals and values.
How to prepare for a job interview at NTT DATA
✨Showcase Your Research Skills
Prepare to discuss your experience with various research methods, such as usability testing and depth interviews. Be ready to provide specific examples of how your research has influenced design decisions in past projects.
✨Understand the Company Culture
Familiarise yourself with NTT DATA's values, especially their focus on social responsibility and user-first mindset. Demonstrating an understanding of their culture will show that you are a good fit for the team.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with designers, BAs, and developers, think of examples where you've successfully collaborated in cross-functional teams. Highlight your ability to communicate findings effectively to diverse audiences.
✨Emphasise Inclusivity in Your Approach
Given the importance of inclusive design and accessibility standards, be prepared to discuss how you ensure your research methods align with GDS and WCAG standards. This will demonstrate your commitment to creating accessible services.
