At a Glance
- Tasks: Lead the design and build of innovative Salesforce solutions for the public sector.
- Company: Join NTT DATA, a global leader in tech and business services.
- Benefits: Flexible work options, continuous learning, and a supportive environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: 7+ years Salesforce experience and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
The team you'll be working with: As part of our continuous growth, we are seeking an experienced and hands-on Salesforce Technical Lead to join our UKI Salesforce practice in London, focusing on clients in the Public Sector Domain. Salesforce Technical Lead, delivering complex, production-quality Salesforce solutions across the full development lifecycle, from discovery and design through build, test, deployment, and live support. Ideally experienced in public sector delivery, operating within structured governance, assurance, and security constraints, and comfortable working within Agile delivery models.
A strong communicator and engineering leader, capable of engaging effectively with technical and non-technical stakeholders, translating business requirements into clear technical solutions, and providing accurate estimates, delivery forecasts, and clear status updates throughout the lifecycle. Highly motivated with a proactive problem-solving mindset, able to identify issues early, drive resolution, and actively manage technical and delivery risks to protect quality, timelines, and outcomes. Demonstrates a strong personal commitment to engineering excellence, code quality, and continuous improvement. Hands-on contributor with a proven track record of leading by example, supporting design elaboration, conducting peer reviews, mentoring junior developers, and driving consistent standards across teams and environments.
Note: NPPV3 clearance is required. Candidates must confirm whether they currently hold, or are willing to undergo, NPPV3 clearance, and provide confirmation of any current or previous SC clearance.
What you'll be doing:
- Engineering Leadership & Delivery: Lead and contribute to the design and build of scalable, secure Salesforce solutions, ensuring alignment to architectural standards and best practices. Provide clear technical leadership, supporting solution design, breaking down complex requirements, and guiding implementation approaches. Own and contribute to accurate estimation of development effort, proactively managing dependencies, assumptions, and delivery risks. Maintain clear and timely communication with delivery leads, product owners, and stakeholders, providing progress updates, risks, and mitigation actions.
- Quality & Problem Solving: Drive a strong quality-first engineering culture, ensuring solutions are well-designed, testable, maintainable, and production-ready. Identify and resolve technical issues early, escalating risks appropriately and proposing pragmatic, value-focused solutions. Actively contribute to peer code reviews, ensuring consistency, performance, security, and maintainability standards are met. Support continuous improvement of development practices, tooling, and ways of working.
- Collaboration & Mentoring: Work closely with architects, testers, Dev/DevOps, and product teams to ensure end-to-end delivery success. Mentor and guide junior team members, supporting skills development, knowledge sharing, and technical confidence. Contribute positively to Agile ceremonies, design workshops, and planning sessions, helping teams deliver predictably and transparently.
What experience you'll bring:
- Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes.
- Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing.
- Proficiency in Salesforce particularly Service Cloud, Experience Cloud, and Public Sector Solutions.
- Strong grasp of Data Cloud, MuleSoft, OmniStudio, and Agentforce for automation and integration.
- Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS).
- Ability to analyse, design, and optimise business processes through technology and integration.
- Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases.
- 7+ years Salesforce platform experience.
- Proven experience leading technical delivery on enterprise Salesforce programmes.
- Deep expertise in Apex, LWC, integration architecture, and data modelling.
- Strong understanding of Salesforce development patterns and governor limits.
- Experience with CI/CD pipelines and DevOps tooling (e.g., Copado, Gearset, Git-based workflows).
- Experience integrating Salesforce with ERP, data platforms, or external systems.
- Strong stakeholder management and communication skills.
Desirable Certifications:
- Salesforce Platform Developer II.
- OmniStudio Developer/Consultant.
- Application Architect.
Balances hands-on engineering with strategic technical leadership. Drives quality and delivery discipline across teams. Strong presentation, communication, and facilitation skills; ability to rapidly learn new technologies. Knowledge of Salesforce AppExchange products and implementation experience preferred. Ability to design secure solutions, particularly within high-profile public sector environments, and handle security requirements effectively. Competence in leading design sessions and presenting design options to clients. Extensive experience with Agile, Scrum, and Waterfall methodologies. Security Clearance will be required for this role. Candidates to confirm if they have / are willing to be cleared. Please also provide confirmation of current or previous SC clearance.
Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognise great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Salesforce Technical Lead employer: NTT DATA
At NTT DATA, we pride ourselves on being a Global Top Employer, offering a dynamic work environment in London that fosters innovation and collaboration. Our commitment to employee growth is reflected in our tailored benefits, continuous learning opportunities, and flexible work options, all while promoting equity and diversity within our teams. Join us to make a meaningful impact in the public sector and advance your career in a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Technical Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NTT DATA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NTT DATA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NTT DATA!
✨Direct Apply to NTT DATA
Let's not forget to apply directly through the NTT DATA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Technical Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT DATA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT DATA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NTT DATA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
