Salesforce Field Service Architect

The team you'll be working with: As part of our continuous growth, we are seeking a Salesforce Field Service Architect. You will be part of the Solution & Design community within the NTT DATA Salesforce Practice across UK & Ireland, working alongside Enterprise Architects, Solution Architects, Functional Consultants, and Delivery teams.

As a Field Service Architect, you will play a pivotal role across the full lifecycle — from presales and solution shaping through to delivery oversight and client engagement — designing solutions that transform how our clients plan, schedule and deliver work in the field, aligned to both industry-specific needs and Salesforce platform best practices. Note you must be a UK permanent resident to be eligible for this role.

What you'll be doing:

• Lead the design of end-to-end Salesforce Field Service solutions across Service Cloud, Field Service, the Field Service Mobile App and Experience Cloud, covering the full service lifecycle from case management through to scheduling, dispatch, field execution and billing.
• Translate business requirements into scalable, secure and high-performing solution architectures aligned to enterprise standards and industry best practice.
• Define and optimise Field Service operating models, including work orders, service appointments, territories, resources, skills, crews and operating hours.
• Architect scheduling and optimisation capabilities, including scheduling policies, work rules, service objectives, capacity planning and SLA-driven workforce management.
• Design intuitive experiences for dispatchers, field engineers and customers, including mobile solutions, offline capabilities, service reporting and digital signatures.
• Shape asset and service management capabilities, including maintenance plans, warranties, service contracts, entitlements, inventory and parts management.
• Support presales activities through discovery workshops, solution shaping, estimates, licensing recommendations, commercial input and client presentations.
• Provide architectural leadership and governance throughout delivery, ensuring solutions are implemented as designed and meet quality, performance and scalability requirements.
• Define integration and data strategies across Salesforce and enterprise platforms, including ERP, asset management, HR, GIS and IoT solutions, while supporting data migration and governance activities.
• Collaborate closely with delivery, technology, industry and client teams to ensure alignment between business requirements, architecture and successful delivery outcomes.
• Build trusted client relationships, facilitate workshops and design sessions, and provide strategic guidance on Field Service transformation, adoption and roadmap planning.
• Contribute to the development of reusable assets, accelerators and best practices, while mentoring colleagues and staying current with Salesforce Field Service innovations and industry trends.

What experience you'll bring:

• Proven experience as a Salesforce Solution Architect or Field Service Architect within a consulting or enterprise environment, including at least two end-to-end Salesforce Field Service implementations (must have).
• Deep expertise in Salesforce Field Service (formerly Field Service Lightning): data model, scheduling and optimisation, Dispatcher Console, mobile app and offline, alongside strong Service Cloud knowledge.
• Experience designing for complex scheduling scenarios such as multi-day work, crews, skills and certification matching, emergency or break-in work, and contractor or third-party workforces.
• Knowledge of asset service management (maintenance plans, warranties, service contracts, entitlements) and inventory or parts management.
• Familiarity with Experience Cloud, Agentforce, Data Cloud and IoT-driven service is advantageous.
• Experience delivering end-to-end solutions across complex transformation programmes in field-based or asset-intensive sectors (e.g. utilities, telecoms, public sector, housing, manufacturing, facilities management).
• Solid understanding of integration patterns, data architecture and enterprise systems, particularly ERP, asset management and GIS platforms.
• Experience supporting presales, solution shaping, and client presentations.
• Ability to balance business requirements with technical constraints and platform capabilities.
• Strong stakeholder management skills, with the ability to engage effectively with business and technical audiences.
• Salesforce certifications highly desirable: Field Service Consultant, Service Cloud Consultant, and Application Architect / System Architect.
• Excellent communication, problem-solving, and collaboration skills.

Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognise great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

What we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.