At a Glance
- Tasks: Lead BPO/BPaaS sales, create demand, and close multi-million dollar deals.
- Company: Join a leading AI Customer Service business with a focus on innovation.
- Benefits: Competitive salary, flexible remote work, and comprehensive benefits package.
- Other info: Be part of a diverse team that values equal opportunity and growth.
- Why this job: Make an impact in transformative industries while leveraging cutting-edge AI technology.
- Qualifications: 15+ years in BPO sales with a track record of closing large deals.
The predicted salary is between 80000 - 100000 £ per year.
We are currently looking for a Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business, based in the UK & I region. The role requires remote work with client-related travel. The successful candidate will be a subject‑matter expert in one or more industries and have a proven history of originating relationships and closing large, complex BPO and BPaaS deals.
Key Responsibilities
- Act as a market maker, proactively originating deals and creating demand in the market.
- Serve as a subject‑matter expert and articulate core value chain processes and transformation opportunities in industries such as Banking & Financial Services, Fintech, Insurance, Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare, and Life Sciences.
- Utilise a consultative approach to understand prospective clients’ challenges, stakeholders, and goals, and develop tailored transformative BPO/BPaaS propositions leveraging AI and automation.
- Lead the end‑to‑end sales cycle, collaborating with solution architects, pricing teams, legal, operations, and others to structure multi‑million‑dollar ACV deals from prospect engagement to contract negotiation and closure.
- Develop and execute a strategic go‑to‑market plan with Managing Directors, Business Unit Leaders, sales teams, client executives, industry teams, alliance partners, and marketing.
- Build executive‑level relationships with decision makers such as COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Act as a thought leader, contributing to brand elevation through participation in industry forums, panels, and client advisory boards.
Required Qualifications
- 15+ years of experience in BPO / Business Process Services sales, with deep knowledge of transformative outsourcing models and a focus on Contact Centres.
- Demonstrated success in selling large, complex global BPO deals, ideally exceeding $20M TCV.
- Industry experience in selling transformative Customer Experience / Customer Service and industry‑specific core value chain deals.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship‑building skills.
- Experience selling to or working within Fortune 1000 clients.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry‑specific administrative platforms, and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams.
- History of exceeding sales targets and contributing to revenue growth.
Benefits
- Competitive salary and comprehensive, locally competitive benefits package.
- Remote work with the flexibility to visit client sites as required.
NTTDATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Principal BPO/BPaaS Sales Lead employer: NTT DATA
At NTTDATA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Principal BPO/BPaaS Sales Lead role provides not only competitive compensation and a comprehensive benefits package but also the opportunity for remote work and client engagement across diverse industries. We are committed to employee growth, encouraging our team members to develop their expertise while contributing to transformative projects that leverage cutting-edge AI and automation technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Principal BPO/BPaaS Sales Lead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NTT DATA. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Principal BPO/BPaaS Sales Lead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NTT DATA.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NTT DATA's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NTT DATA
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NTT DATA.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NTT DATA will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NTT DATA employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
