Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer network infrastructure, manage incidents, and ensure compliance with ITIL best practices.
- Company: Join a global business transforming the world through innovative consulting and technology solutions.
- Benefits: Enjoy flexible work options, tailored benefits, and continuous learning opportunities for personal growth.
- Why this job: Be part of a diverse team that values collaboration, innovation, and social impact in technology.
- Qualifications: Strong technical knowledge in networking, multi-vendor certifications, and experience with various network technologies required.
- Other info: We are committed to diversity and inclusion, offering guaranteed interviews for applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
What you'll be doing:
- Managing incidents and problems appropriately within agreed service levels.
- Perform technical root cause analysis on reoccurring incidents or major incidents.
- Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
- Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
- Ensure technical documentation is completed and updated to professional standards.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
- Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
- Contribute to delivering technical excellence across the wider Network team.
- Delivery of project-related tasks such as the installation and configuration of new equipment.
- To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)
What experience you'll bring:
- An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
- In-depth experience deploying and managing functional networks (LAN, WLAN, WAN, VPN).
- In-depth experience of configuring, installing and maintenance of networking hardware - routers, switches, firewalls and other network devices.
- In-depth understanding of communication protocols (mainly TCP/IP).
- In-depth experience of the following Layer 2, Layer 3 technologies: BGP, OSPF, EIGRP, VRF, DNS, DHCP, NAT, Spanning-Tree.
- In-depth experience in management of Advanced Threat Protection features like Antivirus, IPS, Antispyware, Vulnerability protection, URL filtering, and file blocking in addition to firewall rules.
- A working knowledge of the following network platforms – Cisco ISE, Cisco Firepower, Cisco ASA, Cisco Routers, Cisco Switches, Cisco Wireless Controller, HPE Aruba Switches, FortiGate Firewall, Palo Alto Firewall, Checkpoint Firewall.
- Experience with network diagnostic, monitoring and analysis tools (e.g. Solarwinds, ManageEngine, DNAC).
- Hands-on experience with copper and fibre cabling.
- Solid understanding of network operating systems (Cisco IOS, Cisco IOS-XE, Cisco NX-OS, Aruba OS, FortiOS, etc).
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
- Experience working in a team-oriented, collaborative environment including virtual / remote working.
- Experience of working within the ITIL framework.
- Ability to mentor team members on technical issues.
- A working knowledge of coding languages for scripting/automation (e.g. Python, Perl) would be beneficial.
- Experience within a multi-client or solution provider would be beneficial.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce.
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on managing incidents and problems within agreed service levels. Understanding the framework will help you demonstrate your ability to maintain SLAs effectively during interviews.
✨Tip Number 2
Brush up on your technical knowledge of networking hardware and protocols, especially TCP/IP and Layer 2/Layer 3 technologies like BGP and OSPF. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Showcase your experience with network diagnostic tools such as Solarwinds or ManageEngine. Be prepared to share specific examples of how you've used these tools to troubleshoot issues in previous roles.
✨Tip Number 4
Highlight any experience you have with multi-client environments or solution providers. This can demonstrate your adaptability and ability to work collaboratively in diverse settings, which is crucial for this role.
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your knowledge of network infrastructure, incident management, and ITIL practices.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage incidents and perform root cause analysis effectively.
Highlight Technical Skills: Clearly list your technical certifications and hands-on experience with networking hardware and protocols. Emphasise your familiarity with tools like Solarwinds and your understanding of communication protocols such as TCP/IP.
Showcase Team Collaboration: Provide examples of how you've worked in team-oriented environments, especially in remote settings. Highlight any mentoring experiences or collaborative projects that showcase your ability to work well with others.
How to prepare for a job interview at NTT DATA
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of networking concepts, protocols, and technologies. Highlight your experience with LAN, WAN, VPN, and specific hardware like routers and firewalls. This will demonstrate your capability to handle the technical demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating how you would manage incidents or perform root cause analysis on recurring issues. Use examples from your past experiences to illustrate your approach.
✨Emphasise ITIL Framework Knowledge
Since the role involves managing incidents and changes in line with ITIL best practices, be ready to discuss your familiarity with ITIL processes. Share any relevant experiences where you successfully applied these principles in your previous roles.
✨Demonstrate Team Collaboration Skills
This position requires working in a team-oriented environment. Be prepared to talk about your experiences collaborating with others, especially in virtual settings. Highlight any mentoring roles you've taken on, as this shows leadership potential.
