At a Glance
- Tasks: Lead the design and delivery of innovative Salesforce solutions for public sector clients.
- Company: Join NTT DATA, a global leader in tech services with a commitment to diversity.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team that values equity and inclusion.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: 7+ years Salesforce experience and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
As part of our continuous growth, we are seeking an experienced and hands-on Salesforce Technical Lead to join our UKI Salesforce practice in London, focusing on clients in the Public Sector Domain.
Salesforce Technical Lead, delivering complex, production‐quality Salesforce solutions across the full development lifecycle, from discovery and design through build, test, deployment, and live support.
Ideally experienced in public sector delivery, operating within structured governance, assurance, and security constraints, and comfortable working within Agile delivery models. Highly motivated with a proactive problem‐solving mindset, able to identify issues early, drive resolution, and actively manage technical and delivery risks to protect quality, timelines, and outcomes. Demonstrates a strong personal commitment to engineering excellence, code quality, and continuous improvement.
Lead and contribute to the design and build of scalable, secure Salesforce solutions, ensuring alignment to architectural standards and best practices. Provide clear technical leadership, supporting solution design, breaking down complex requirements, and guiding implementation approaches. Own and contribute to accurate estimation of development effort, proactively managing dependencies, assumptions, and delivery risks. Maintain clear and timely communication with delivery leads, product owners, and stakeholders, providing progress updates, risks, and mitigation actions.
Quality & Problem Solving
Drive a strong quality‐first engineering culture, ensuring solutions are well‐designed, testable, maintainable, and production‐ready. Identify and resolve technical issues early, escalating risks appropriately and proposing pragmatic, value‐focused solutions. Actively contribute to peer code reviews, ensuring consistency, performance, security, and maintainability standards are met. Support continuous improvement of development practices, tooling, and ways of working. Work closely with architects, testers, Dev/DevOps, and product teams to ensure end‐to‐end delivery success. Contribute positively to Agile ceremonies, design workshops, and planning sessions, helping teams deliver predictably and transparently.
Knowledge of common public sector challenges:
- Legacy systems
- Citizen engagement
- Case management
- Grants
- Licensing
Proficiency in Salesforce particularly:
- Service Cloud
- Experience Cloud
- Public Sector Solutions
Strong grasp of:
- Data Cloud
- MuleSoft
- OmniStudio
- Agentforce for automation and integration
Experience with:
- Integration technologies
- Master data management
- Familiarity with other cloud platforms (e.g., AWS)
Demonstrated experience:
- Guiding customers and project teams in adopting emerging technologies for business use cases
- 7+ years Salesforce platform experience
- Leading technical delivery on enterprise Salesforce programmes
- Deep expertise in Apex, LWC, integration architecture, and data modelling
- Strong understanding of Salesforce development patterns and governor limits
- Experience with CI/CD pipelines and DevOps tooling
- Experience integrating Salesforce with ERP, data platforms, or external systems
- Strong stakeholder management and communication skills
Security Clearance will be required for this role. At NTT DATA, you have endless opportunities to think big, act bold and take ownership. We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
TECH LEAD SALESFORCE (H/F) in London employer: NTT DATA
NTT DATA is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of London. With a strong emphasis on professional development, we offer numerous growth opportunities and training programs to enhance your skills in desktop support and customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the tech industry.
