Senior Field Service Engineer in London

The DC Project Lead Engineer role presents an opportunity for an experienced field engineer to take on the responsibility of the provision of onsite technical delivery and field engineering services to clients. The delivery objective of this role is to ensure all project requests, process events and project deliverables result in zero missed Service Level Agreement (SLA) conditions.

This role delivers build services to clients by managing customer requirements through to a pre-determined effective resolution. The lead element of this role is to provide NTT's clients with a primary point of contact for DC operations installation and service engagements that are serviced by a small flexible team of engineering resources.

Key responsibilities include:

• Leading a site installation team for DC operations and field service engagements as the client's primary point of contact for on-site delivery, ensuring high-quality to exacting standards of delivery.
• Undertaking installation and decommission of network, server, storage, and telecommunications equipment within data centres, adhering to structured methods of procedure.
• Providing installation and testing services of cabling between devices at customer data centre sites, both fibre and copper - testing and installing pre-terminated fibre and terminating RJ45 cables between devices, utilising existing structured cable infrastructure of tray work or trunking where necessary.
• Providing technical guidance, mentoring, and training to more junior members of the team.
• Being responsible for the quality and standard of delivery from the whole team by ensuring the latest standards and MOPS are shared and adhered to, conducting training sessions such as toolbox talks and site briefings, ensuring correct use of PPE and safe working practices are followed.
• Monitoring project/engagement progress and ensuring work is completed to quality standard.
• Ensuring incidents and engagements are updated with progress and resolution details in a timely manner using the required platform.
• Following the required handover procedures for shift changes to ensure service continuity.

Requirements:

• Substantial experience in technical support to clients.
• Solid experience in managing staff to achieve 'right first time' deployments.
• Demonstrable knowledge and experience of Data Cabling infrastructure, installation, standards and testing.
• Proven understanding and experience of Network routing and switching.
• Entry level experience providing remote support in Collaboration technologies.
• Relevant City and Guilds qualifications in data cabling and testing for Fibre and Copper.
• Associate level certification in data centre technologies such as Cisco, Dell, or NetApp.
• Associate level certification in other networking technologies such as Juniper, Aruba, F5.
• Good communication skills, both verbal and written.
• Ability to plan activities and projects well in advance and consider possible changing circumstances.
• Full, clean driving license.
• Proximity to London is imperative to meet service level requirements.
• Potential for travel to Ireland and EU.

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.