At a Glance
- Tasks: Lead executive customer engagements and create impactful briefing experiences.
- Company: Join NTT DATA, a global leader in tech and innovation.
- Benefits: Hybrid working, competitive salary, and a diverse workplace culture.
- Other info: Be part of a team that values diversity and fosters professional growth.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: 10+ years in marketing with strong leadership and project management skills.
The predicted salary is between 40500 - 49500 £ per year.
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Principal Marketing Specialist, Client Experience Centre (CXC) Briefing Advisor supports the oversight of NTT DATA’s London CXC programme, directing and supporting the strategy, operations, and end-to-end execution of executive customer engagements as required. This role translates business objectives into compelling briefing experiences that strengthen C-suite relationships and accelerate business outcomes. This marketer is a team lead who is responsible for coaching and mentoring less experienced CXC team members, holds accountability for programme performance, and ensures consistently superior client experiences across all events and engagements.
Key Responsibilities:
- Collaborate with the Innovation Centre leader to support the strategy, planning, and execution of the London Client Experience programme.
- Own the full executive briefing lifecycle from discovery and programme/agenda design through on-site management and post-engagement reporting and analysis.
- Consult with the Innovation Centre leader and team, account teams, and sales leadership to understand customer objectives; develop briefing strategies and executive-level meeting plans that align customer priorities with NTT DATA’s solutions and business goals.
- Lead and mentor less experienced team members; provide direction, coaching, and accountability to briefing staff and vendors; lead regular planning meetings to prepare for upcoming engagements.
- Oversee content management and presentation quality; facilitate and/or support review sessions as required depending on meeting experience with Innovation Centre team and provide light presenter coaching on messaging, timing, and audience engagement to ensure executive-level delivery standards.
- Partner with the Marketing Events Team to support company-sponsored executive events and customer engagements.
- Manage the briefing management system; maintain scheduling policies, processes, and procedures aligned with the programme’s strategic objectives and NTT DATA’s budget.
- Develop, manage, and report the CXC budget; maintain financial accountability for all programme expenditure.
- Align and influence internal organisations and external alliances in support of the CXC strategy.
- Apply broad knowledge of NTT DATA’s portfolio and competitive environment to advise account teams on relevant topics, identify growth opportunities, and position briefings as a strategic business driver.
- Capture and report on engagement outcomes, KPIs, and client feedback; present programme performance insights to senior leadership and drive continuous improvement across the CXC.
- Support executive communications, public relations/media and analyst relations programs as requested.
Knowledge and Attributes:
- Expert knowledge of executive briefing programme management and end-to-end event planning and execution.
- Strong knowledge of technology capabilities and services that allow for ease of understanding and applicability to NTT DATA’s portfolio.
- Excellent financial and business acumen; proven ability to manage programme budgets, propose forecasts, and identify cost efficiencies.
- Outstanding communication and presentation skills; ability to create executive-level messaging, facilitate high-stakes briefings, and coach others to deliver with impact.
- Advanced project management skills; proven ability to manage multiple complex, concurrent engagements and lead cross-functional teams to deliver on time and to standard.
- Strong people leadership capability; experienced in developing, mentoring, and holding teams and vendors accountable for results.
- Advanced knowledge of briefing management systems and CRM platforms; Microsoft 365 including PowerPoint, Teams, and Excel.
- Committed to excellence in client experience; diplomatic, professionally composed under pressure.
- Demonstrates strong strategic thinking with the ability to develop a broad, enterprise-wide perspective.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Marketing, Communications, or related field. Level 7 preferred.
- Certified Briefing Professional (CBP) or equivalent desirable.
- Project Management qualification (PMP, PRINCE2, or equivalent) is advantageous.
- Event management certification (e.g., Certified Meeting Professional, CMP) is advantageous.
Required experience:
- Typically requires 10-12 years of relevant marketing, executive engagement, or briefing centre experience.
- Minimum 5 years in a senior individual and/or team lead experience.
- Demonstrated experience planning and executing executive-level events and customer engagements at scale.
- Proven track record engaging with and presenting to C-suite and senior executive audiences.
- Prior experience within a technology, professional services, or managed services environment strongly preferred.
- Experience managing programme budgets and vendor relationships in a complex, global organisation.
Languages: English, fluent (written and spoken) is required. Additional European languages (German, Italian, French, Spanish) are advantageous.
Workplace type: Hybrid Working
About NTT DATA: NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.
Equal Opportunity Employer: NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
Principal Marketing Specialist, CXC Briefing Advisor in London employer: NTT DATA
NTT DATA is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of London. With a strong emphasis on professional development, we offer numerous growth opportunities and training programs to enhance your skills in desktop support and customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Marketing Specialist, CXC Briefing Advisor in London
✨Show Your Creative Side
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We think you need these skills to ace Principal Marketing Specialist, CXC Briefing Advisor in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit NTT DATA. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of NTT DATA:Show us that you’ve done your homework! In your application, briefly mention what you admire about NTT DATA’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at NTT DATA
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at NTT DATA will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
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✨Be Ready for Scenario-Based Questions
At NTT DATA, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
