At a Glance
- Tasks: Lead transformative BPO/BPaaS sales and build executive-level relationships.
- Company: Join a leading AI Customer Service business with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible remote work, and comprehensive benefits.
- Other info: Be part of a dynamic team with opportunities for growth and influence.
- Why this job: Make an impact in the AI and BPO industry while driving significant deals.
- Qualifications: 15+ years in BPO sales with a proven track record in large deals.
The predicted salary is between 100000 - 150000 £ per year.
We are currently looking for a Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business, based in the UK & I region. The role requires remote work with client-related travel. The successful candidate will be a subject‑matter expert in one or more industries and have a proven history of originating relationships and closing large, complex BPO and BPaaS deals.
Key Responsibilities
- Act as a market maker, proactively originating deals and creating demand in the market.
- Serve as a subject‑matter expert and articulate core value chain processes and transformation opportunities in industries such as Banking & Financial Services, Fintech, Insurance, Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare, and Life Sciences.
- Utilise a consultative approach to understand prospective clients’ challenges, stakeholders, and goals, and develop tailored transformative BPO/BPaaS propositions leveraging AI and automation.
- Lead the end‑to‑end sales cycle, collaborating with solution architects, pricing teams, legal, operations, and others to structure multi‑million‑dollar ACV deals from prospect engagement to contract negotiation and closure.
- Develop and execute a strategic go‑to‑market plan with Managing Directors, Business Unit Leaders, sales teams, client executives, industry teams, alliance partners, and marketing.
- Build executive‑level relationships with decision makers such as COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Act as a thought leader, contributing to brand elevation through participation in industry forums, panels, and client advisory boards.
Required Qualifications
- 15+ years of experience in BPO / Business Process Services sales, with deep knowledge of transformative outsourcing models and a focus on Contact Centres.
- Demonstrated success in selling large, complex global BPO deals, ideally exceeding $20M TCV.
- Industry experience in selling transformative Customer Experience / Customer Service and industry‑specific core value chain deals.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship‑building skills.
- Experience selling to or working within Fortune 1000 clients.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry‑specific administrative platforms, and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams.
- History of exceeding sales targets and contributing to revenue growth.
Benefits
- Competitive salary and comprehensive, locally competitive benefits package.
- Remote work with the flexibility to visit client sites as required.
NTTDATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Principal BPO/BPaaS Sales Lead in London employer: NTT DATA
At NTTDATA, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly for our Principal BPO/BPaaS Sales Lead role. With a competitive salary and a comprehensive benefits package, we offer remote work flexibility alongside opportunities for professional growth and development in a rapidly evolving industry. Our commitment to innovation and collaboration ensures that employees can thrive while making a meaningful impact in the AI Customer Service sector across diverse industries.
