At a Glance
- Tasks: Provide top-notch Windows support and troubleshoot tech issues for clients.
- Company: Join NTT DATA, a global leader in tech services and innovation.
- Benefits: Competitive salary, flexible work options, and career growth opportunities.
- Other info: Work in a collaborative environment with access to cutting-edge technology.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: 3 years of Windows support experience and strong customer service skills.
The predicted salary is between 28350 - 34650 £ per year.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Analyst - Windows support experience to join our team in London, United Kingdom. The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be a client-based position working at a client site.
Job Responsibilities Include:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Serves as company liaison with customer on administrative and technical matters.
- Provide technical support and incident management service desk functions (Service Now).
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
- Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services (basic break fix for desktops, laptops).
- Instructs customers in the operation and maintenance of basic Windows.
Basic Qualifications:
- 3 years desktop/technical Windows support experience.
Preferred Skills:
- ServiceNow ticketing system (or similar ticketing system).
- Office 365 support.
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Installation/Troubleshooting of Software/Hardware.
- Proven customer service background.
- Able to comprehend and follow verbal and written technical instructions and scripts.
- A+ certification or equivalent skill set.
- Individual must have ability to receive calls during the normal business day and after hours.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
- Excellent verbal and written communication skills with emphasis in customer service.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Field Tech Analyst -Windows support experience in London employer: NTT DATA
At NTT DATA, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages creativity in the rapidly evolving field of AI/ML security. Located in a vibrant tech hub, we offer competitive benefits and a dynamic workplace where your contributions directly impact the future of secure AI systems.
StudySmarter Expert Advice🤫
We think this is how you could land Field Tech Analyst -Windows support experience in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to NTT DATA as a field sales pro!
✨Scout Out the Competition
Research potential competitors for NTT DATA and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up NTT DATA’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Tech Analyst -Windows support experience in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at NTT DATA, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at NTT DATA, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at NTT DATA.
How to prepare for a job interview at NTT DATA
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that NTT DATA offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in NTT DATA but also helps you get a feel for whether you’d thrive in that environment.
