At a Glance
- Tasks: Provide first-line technical support and field engineering services to clients.
- Company: Join NTT DATA, a global leader in tech and innovation.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Be part of a diverse team that values equity and inclusion.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Basic knowledge of networking and eagerness to learn.
The predicted salary is between 50000 - 58983 £ per year.
The team you'; ll be working with
The Cross Technology Service Delivery Field Support Engineeris an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineeris responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
What you'; ll be doing
- Installation and testing cabling between devices at customer data centre sites, both fibre and copper - Testing and installing pre terminated fibre and copper cables between devices, utilising existing structured cable infrastructure of tray work or trunking where necessary.
- Attending fault calls on network devices at customer sites, where engineer will work with remote client or NTT Global support teams to resolve issues with device, either by fixing fault with existing device or replacing it.
- As part of a rota, fulfil the admin role to receive dispatch requests from NTT Global Delivery centre teams and then carry out in country dispatching of engineers and or parts as required.
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escape to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Note – There is a requirement to be part of rotas for out of business hours cover for both engineering and dispatching parts of the role.
What experience you'; ll bring
- Installation and testing cabling between devices at customer data centre sites, both fibre and copper - Testing and installing pre terminated fibre and copper cables between devices, utilising existing structured cable infrastructure of tray work or trunking where necessary.
- Attending fault calls on network devices at customer sites, where engineer will work with remote client or NTT Global support teams to resolve issues with device, either by fixing fault with existing device or replacing it.
- As part of a rota, fulfil the admin role to receive dispatch requests from NTT Global Delivery centre teams and then carry out in country dispatching of engineers and or parts as required.
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escape to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
Who we are
At NTT DATA, you have endless opportunities to think big, act bold and take ownership.
As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact.
Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work.
Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D.
Make this the place whereyougrow.
what we'; ll offer you
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here
We are an equal opportunities employer.
We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.
We are committed to creating a diverse and inclusive workforce.
We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.
In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role.
If you require any reasonable adjustments during the recruitment process, please let us know.
Join us in building a truly diverse and empowered team.
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Field Engineer (Networking) in London employer: NTT DATA
At NTT DATA, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages creativity in the rapidly evolving field of AI/ML security. Located in a vibrant tech hub, we offer competitive benefits and a dynamic workplace where your contributions directly impact the future of secure AI systems.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer (Networking) in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to NTT DATA as a field sales pro!
✨Scout Out the Competition
Research potential competitors for NTT DATA and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up NTT DATA’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Engineer (Networking) in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at NTT DATA, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at NTT DATA, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at NTT DATA.
How to prepare for a job interview at NTT DATA
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that NTT DATA offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in NTT DATA but also helps you get a feel for whether you’d thrive in that environment.
