Director of Operations in London

The purpose of the Director of Operations role is to lead a team in order to:

• Deliver seamless business operations across the business for efficient performance
• Manage Business Operations Systems, data, insight and analytics
• Manage Sales Operations
• Manage utilisation, satisfaction of staffing requirements and bench
• Manage staffing supply & demand across the business for optimum capacity management including both in-year capacity management and strategic resource management
• Manage Operational support for service Lines
• Actively identify and facilitate productivity and efficiency opportunities

What you’ll be doing:

• Leadership: Lead and manage the UK Business Operations team
• Data, Insight, Business Systems and Operations: Overall responsibility for time management – i.e. ensuring that all staff in the business area / Division book to the correct time codes and submit timesheets on time
• Overall responsibility to lead a team in order to provide the business with workforce insights and analytics
• Sales Operations: Manage Sales Forecasts (working closely with finance, BMs)
• Model Sales and workforce and anticipated revenue scenarios
• Ensure that opportunities progress through the pipeline effectively and efficiently, and identify opportunities to increase our conversion rate and shorten our sales cycle.
• Establish and champion a common sales culture across NTT DATA UK’s sales teams, driving account plans, pipeline reviews, bid workshops and other activities as necessary.
• Workforce Planning: Overall responsibility for capacity management for the business, including both in-year capacity management and strategic resource management
• Work in partnership with SL Heads to manage and integrate strategic workforce planning requirements into capacity & capability management
• Recruitment requirements, definition and planning
• Supporting major projects through their lifecycle
• Staff Resourcing: Overall responsibility for resource management business-wide
• Bench Management
• Contractor management
• Ensuring successful SL staff onboarding
• SL Operations Financial forecasting & Budget: Ensure internal stakeholders (finance, HR BP’s, staffing team) are working in close alignment with each other for full integration for end to end process
• SL Operational Hygiene: Vision & Values. Act as a champion and role model for the NTT DATA UK Vision & Values. Working closely with the Business unit lead/Service Line Head to ensure that people practices are effective in embedding and reinforcing the Company values.

What experience you’ll bring:

• Experience of working in a services business
• Multiple operating organizational structures
• Operations delivery and business efficiency performance
• Business profitability through effective supply and demand management
• Experience and knowledge of process improvement techniques and proven experience of enhancing business performance through operational efficiency
• Experience of understanding business requirements, translating into appropriate solutions and delivering within budget/timescales
• Ability to develop comprehensive and complex operational and strategic plans
• Analysis & Action: Ability to interpret complex data and provide analytical insight into business reporting
• Can make evaluative judgments of both factual and qualitative information drawn from a variety of sources
• Understanding of systems governance
• Team Management: Experience of setting up or running a business operations and/or resourcing team
• Has an excellent awareness of how to integrate, set targets, and co-ordinate activity across business units/work streams
• Models exceptional organizational and time management skills

Other:

• A robust understanding of the mechanics and levers in a P&L
• Budgeting and Cost Management
• Understanding of HR policies and procedures

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

What we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.