At a Glance
- Tasks: Support business growth by managing change processes and training stakeholders for new systems.
- Company: Dynamic company focused on strategic development and transformation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a team that values curiosity, continuous improvement, and personal growth.
- Why this job: Make a real impact by helping teams adapt to exciting changes and new technologies.
- Qualifications: 4+ years in change management or training, with experience in tech transformations.
The predicted salary is between 50000 - 65000 £ per year.
As a Change and Training Consultant, you will support the growth of this key business area and contribute to the company’s strategic development. The successful candidate will be responsible for managing the change process for all impacted stakeholders within the assigned client, utilising a structured Organisational Change Management (OCM) methodology. This will ensure that end users understand how their roles will evolve due to the project implementation and are fully trained, prepared, and equipped to transition to new systems and ways of working. By following proven OCM practices, the Consultant will enable a smooth and successful adoption of changes, ensuring that stakeholders are aligned, engaged, and ready for the transformation.
Core Competencies
- Stakeholder engagement and influencing across multiple levels and functions to build alignment and readiness for new ways of working.
- Clear, audience focused communication (written, verbal, and presentation) to explain change, set expectations, and support adoption.
- Structured planning and delivery of project activities and deliverables, ensuring work is high quality, on time, and within scope.
- Business process analysis and documentation, including mapping processes, identifying interdependencies, and supporting the creation of standard ways of working.
- Learning and enablement delivery, including needs analysis, development of learning materials, coordination of logistics, and facilitation of training and feedback.
- Continuous improvement mindset, using data and feedback (e.g., surveys) and leveraging digital/AI tools to enhance user support and team practices.
- Identify, document & manage risks and issues.
- Natural curiosity to understand customer and programme context and programme purpose to ensure deliverables contribute to the required outcomes.
Duties / Responsibilities
- Project Participation: Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
- Deliver high-quality business change deliverables on time as part of the project scope.
- Apply the change & training methodology to the project or programme ensuring, depending upon the scenario, this will include but is not limited to:
- Change Network Support: Assist in establishing and managing a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
- Impact Assessment Support: Help assess the impact of the transformation, quantifying the scale and nature of changes across various organisational groups.
- Change Action Planning: Collaborate to create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication, training, and other relevant interventions.
- Communication Planning: Support the creation and execution of a communications plan, ensuring alignment with the overall project change strategy.
- Business Process Support: Assist in updating business process maps and developing standard operating procedures in coordination with the business process leads.
- Readiness Assessment: Contribute to business readiness assessments, supporting project readiness tracking and conducting surveys to gather input on the change process.
- Training Support
- Training needs analysis.
- Training material development.
- Course logistics and scheduling.
- Train-the-trainer sessions.
- End-user training delivery and feedback collection.
- Technical Tools Support: Support the technical configuration of change management and training tools (e.g., LMS platforms or survey tools) as required.
- Knowledge Sharing: Contribute to team development and the enhancement of methodology practices, taking responsibility for self-directed learning and advancing team skills. Contribute to practice development supporting or leading on initiatives and or supporting business development activities.
Required Skills / Abilities
- 4+ years working in change management, training or organisational development with exposure to large-scale technology transformations.
- Experience in supporting OCM and training delivery in technology driven change environments.
- Have led on specific deliverables within the OCM and or Training on technology driven change programmes.
- Understand how the different OCM and Training methodology components enable end users to adopt new ways of working smoothly.
- Working with AI tools for the OCM & Training workstreams.
Skills
- Strong written and verbal communication skills, with the ability to present clearly and effectively.
- Able to quickly analyse business processes and identify interdependencies across teams and functions.
- Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes.
- Ability to influence and manage diverse stakeholders across different levels of the organisation.
- Skilled in coaching and empowering others to help themselves during change processes.
- Familiar with using AI tools.
- Supporting customers with the adoption of AI tools.
Personal Attributes
- High personal drive, able to work independently with good judgment and initiative.
- Strong problem-solving abilities.
- Positive attitude, empathetic, and open to change.
- Flexible and adaptable in a fast-paced environment, able to work under pressure and handle ambiguity effectively.
- Natural curiosity to understand client organisation context to enhance understanding of change and training needs to provide best possible client outcomes.
- Interest in ongoing learning.
Qualifications
- APMG Foundation
Change & Training Consultant in London employer: NTT DATA
As a Change & Training Consultant at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture that encourages innovation, and the opportunity to make a meaningful impact on our clients' transformation journeys. Located in a vibrant area, our workplace fosters creativity and engagement, ensuring you are well-equipped to excel in your role while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Change & Training Consultant in London
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
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✨Apply Directly Through Our Website
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We think you need these skills to ace Change & Training Consultant in London
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at NTT DATA.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to NTT DATA’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
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How to prepare for a job interview at NTT DATA
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to NTT DATA. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at NTT DATA. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to NTT DATA.
