At a Glance
- Tasks: Provide 2nd line support and troubleshoot application issues remotely.
- Company: Join NTT DATA, a global leader in tech and innovation.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team committed to equity and growth.
- Why this job: Make a real impact by solving problems and improving user experiences.
- Qualifications: Experience in application support and strong analytical skills required.
The predicted salary is between 30150 - 36850 £ per year.
The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues.
The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.
Support & Triage Triage and respond to incoming support tickets in a timely and professional manner Act as the first point of contact for end users for the application issues Gather sufficient detail from users to accurately diagnose issues Monitoring & Analysis Monitor application logs and dashboards to identify errors or abnormal behaviour Analyse runtime errors and system messages to understand root causes Spot recurring themes or patterns in support issues and escalate appropriately Troubleshooting & Debugging Troubleshoot and debug issues to determine whether they relate to: User error Frontend (FE) issues Backend (BE) issues Reproduce issues where possible to support diagnosis and resolution Retest solutions with users after issue resolution Collaboration & Continuous Improvement Work closely with frontend, backend, and product teams to support issue resolution Work closely with end users to triage and resolve issues working with other suppliers where necessary Help improve support processes by identifying common user errors and system weaknesses Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues What experience you'll bring: Experience in application support, technical triage, or production support roles Strong analytical and problem‑solving skills Ability to read logs and interpret technical error messages Clear and confident written and verbal communication skills Comfortable working across technical and non-technical audiences Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership.
As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact.
Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D.
Make this the place where you belong, learn, and build your network.
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.
We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.
In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role.
Join us in building a truly diverse and empowered team.
Analityk Analityk Technical Analyst (Remote) in Glasgow employer: NTT DATA
At NTT DATA, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages creativity in the rapidly evolving field of AI/ML security. Located in a vibrant tech hub, we offer competitive benefits and a dynamic workplace where your contributions directly impact the future of secure AI systems.
StudySmarter Expert Advice🤫
We think this is how you could land Analityk Analityk Technical Analyst (Remote) in Glasgow
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at NTT DATA or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to NTT DATA.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like NTT DATA.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like NTT DATA that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Analityk Analityk Technical Analyst (Remote) in Glasgow
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NTT DATA.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NTT DATA and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NTT DATA
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NTT DATA uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
