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- Tasks: Lead security operations, manage incidents, and drive improvements in a dynamic environment.
- Company: NTT DATA is a global leader in security services, fostering innovation and collaboration.
- Benefits: Enjoy flexible work options, continuous learning opportunities, and a supportive workplace culture.
- Why this job: Shape client transformations while working with cutting-edge technology in a diverse team.
- Qualifications: 10+ years in security operations, with leadership experience and relevant certifications required.
- Other info: Hybrid role based in London or Birmingham; commitment to diversity and inclusion.
The predicted salary is between 54000 - 84000 £ per year.
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We are currently recruiting for a dynamic Security Operations Director to join our growing Security Operations Centre business.
This vacancy is hybrid variable London or Birmingham.
About Us
NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.
Role Purpose
The Security Operations Director is responsible for overseeing security operations at both strategic and operational levels. The role ensures the effectiveness of security practices, manages incidents, drives operational maturity improvements, and oversees containment and recovery activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security operations activities, including incident response, operational maturity improvement, containment, and recovery efforts. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation’s resilience against evolving threats.
What you will be doing;
Using your background in SOC Service Delivery background and experience, you will:
- Pre-Sales Support and Business Development
- Partner with sales and business development teams to define and articulate the value proposition of the security offerings, including SOC services, incident response, threat intelligence, vulnerability management, and compliance.
- Represent the security operations function in client engagements, pre-sales discussions, and technical assessments, positioning the organisation\’s capabilities to meet client needs.
- Design and present tailored solutions and service models based on customer-specific challenges, industry regulations, and threat landscapes.
- Collaborate with delivery teams to create accurate statements of work (SOWs) and ensure alignment between client requirements and achievable security operations deliverables.
- Influence product roadmaps by providing feedback from client conversations, ensuring services meet market demands and technological advancements.
- Service Delivery Assurance
- Oversee the performance and quality of security services delivered to customers, ensuring compliance with agreed service-level agreements (SLAs) and adherence to key performance indicators (KPIs).
- Implement governance mechanisms to standardise service delivery processes, ensuring scalability and operational consistency.
- Drive the adoption of best practices, playbooks, and standardised methodologies to optimise efficiency and ensure repeatable, high-quality engagements across the MSSP space.
- Act as the primary escalation point for high-profile or complex client engagements, resolving concerns effectively to maintain satisfaction and long-term partnerships.
- Conduct regular client reviews to assess alignment with evolving business needs, strengthen relationships, and identify opportunities for service enhancements or upselling.
- Budget and Financial Management
- Develop and manage the overall financial plan for the security operations function, including budgeting, cost control, and profitability analysis.
- Monitor operational expenses and identify opportunities for cost reduction through improved processes, technology adoption, and automation.
- Ensure the profitability of MSSP services through meticulous financial forecasting, revenue tracking, and margin analysis.
- Track the return on investment (ROI) of SOC tools, technologies, and team members, ensuring financial decisions support the organisation’s strategic goals.
- Collaborate with finance teams to refine MSSP pricing models, maintaining market competitiveness while ensuring profit margins meet or exceed targets.
- Lead efforts to reduce non-billable activities and maximise the utilisation of SOC personnel for billable client engagements.
- Incident Response and Management
- Develop and implement incident response frameworks and playbooks in alignment with industry best practices (e.g., NIST CSF, MITRE ATT&CK, ISO 27035) to standardise and optimise response efforts.
- Oversee the deployment, configuration, and utilisation of security tools such as SIEMs, IDS/IPS, endpoint protection systems, forensics tools, and threat intelligence feeds to enhance detection and response capabilities.
- Direct teams during high-severity incidents, ensuring coordination between SOC teams, internal business units, and external stakeholders to minimise business disruption.
- Act as the primary escalation point for operational challenges during incident response processes and ensure timely resolution of complex technical security incidents.
- Supervise the execution of routine security operations, including monitoring, vulnerability assessments, penetration testing, and remediation, ensuring compliance with organisational and regulatory security policies.
- Drive post-incident reviews to evaluate response effectiveness, extract insights, and implement lessons learned to improve future incident handling.
- Leverage insights from incidents and operational metrics to identify weaknesses in existing systems or processes and recommend long-term improvements.
- Security Operations Maturity Improvement
- Assess the overall maturity of the Security Operations Center (SOC) against industry-accepted models (e.g., SOC-CMM) and implement improvements.
- Drive automation and modernisation initiatives, such as deploying SOAR tools to improve response times and process efficiency.
- Define and monitor metrics such as Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR), ensuring continuous operational improvement.
- Strengthen SOC team capabilities through tailored training programs and coaching, promoting professional development.
Key Performance Indicators (KPIs)
- Reduction in Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).
- Success rate of incident containment efforts within predefined response windows.
- Time to full system recovery after incidents, aligned with BC/DR objectives.
- SOC maturity improvements against established benchmarks (e.g., SOC-CMM).
- Satisfaction levels of stakeholders during significant incidents and operational reviews.
- Operation of the Security Operations in line with financial revenue, growth and profitability targets
What you will bring;
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
- At least 10 years of experience in providing technical support and advice for a Security Operations Centre and 5 years in leadership role managing SOC’s and Security Operations.
- Proven success in managing large-scale incident response, enhancing operational maturity, and aligning security strategies with organisational goals.
- Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
- Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
- Demonstrable experience in leading and coordinating diverse teams effectively.
- Excellent English writing skills for technical documents and improving processes (such as policies and reports).
- Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
- Strong attention to detail and the ability to deliver high quality work and build high performing teams.
- A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CISM, CCISO, GCIH, CRISC, etc.
- A valid right to work in the UK.
- Have held UK SC clearance or be eligible for obtaining UK SC clearance.
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting
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Industries
IT Services and IT Consulting
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Director Security Operations employer: NTT DATA
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Security Operations
✨Tip Number 1
Network with professionals in the security operations field. Attend industry conferences, webinars, or local meetups to connect with others who work at NTT DATA or similar companies. Building relationships can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with NTT DATA's specific security offerings and recent projects. Understanding their approach to security operations will allow you to tailor your discussions during interviews, demonstrating your genuine interest and knowledge about the company.
✨Tip Number 3
Prepare to discuss your leadership experience in crisis situations. Given the role's emphasis on managing incidents and leading diverse teams, be ready to share specific examples of how you've successfully navigated challenges in previous positions.
✨Tip Number 4
Stay updated on the latest trends and technologies in security operations. Being knowledgeable about current threats and solutions will not only help you in interviews but also position you as a forward-thinking candidate who can contribute to NTT DATA's mission.
We think you need these skills to ace Director Security Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security operations and leadership roles. Emphasise your achievements in managing SOCs and incident response, aligning them with the requirements outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for security operations and your understanding of NTT DATA's mission. Use specific examples from your past experiences to demonstrate how you can contribute to their goals.
Highlight Relevant Certifications: Include any relevant certifications such as CISSP, CISM, or CCISO in your application. These credentials are crucial for this role and will help establish your expertise in security management.
Showcase Communication Skills: Since excellent communication is key for this position, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your documents well to demonstrate your writing skills.
How to prepare for a job interview at NTT DATA
✨Showcase Your Leadership Experience
As a Director Security Operations, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully managed teams and led incident response efforts in previous roles. Highlight your ability to coordinate diverse teams and resolve complex issues.
✨Demonstrate Technical Knowledge
Familiarise yourself with the latest security technologies and frameworks relevant to the role, such as NIST CSF and MITRE ATT&CK. Be ready to explain how you have implemented these in past positions and how they can benefit the organisation's security posture.
✨Align Security with Business Objectives
NTT DATA values candidates who can align security initiatives with business goals. Prepare to discuss how you've previously integrated security strategies into broader organisational objectives and how you can contribute to their mission of enabling clients to fulfil their potential.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities during high-severity incidents. Think through past experiences where you had to make quick decisions under pressure and be ready to articulate your thought process and outcomes.
