Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA NTT DATA is looking for a Client Delivery Executive to lead managed-services client delivery within a strategic client engagement. This is a senior, client-facing role with end-to-end accountability for assigned managed-services contracts, client satisfaction, service performance, governance, financial management, and P build trusted relationships, maintain clear communication and represent client delivery priorities within NTT DATA. Provide senior oversight and orchestration of service delivery, coordinating delivery managers, specialists and cross-functional teams to meet client expectations across services and locations. Monitor service performance, SLAs, quality measures and delivery KPIs; provide clear, regular updates to client stakeholders and NTT DATA leadership. Lead client governance, service reviews, steering committees and major delivery escalations; resolve client concerns and contractual issues and coordinate timely corrective actions. Identify delivery risks early and put practical mitigation plans in place to minimize disruption and protect service quality. Own the P review actual performance against budget, explain variances and drive corrective actions. Oversee accurate, timely billing, manage financial risks and ensure scope, changes are commercially assessed and reflected in contract financials. Work collaboratively with suppliers and partners to address incidents, service issues, and performance concerns. Drive service improvement, efficiency and client outcomes by reviewing performance, identifying opportunities and following through on agreed actions. Contribute to proposals and account planning by assessing delivery effort, feasibility, resourcing and the client value of proposed services. Provide leadership, coaching and direction to delivery managers and service professionals; support appropriate staffing, engagement and effective use of team capacity. The delivery environment You will work in a managed-services environment where dependable operations, clear contractual commitments and strong client relationships are essential. The role brings together client stakeholders, NTT DATA delivery teams and external suppliers across the delivery ecosystem, with a focus on service performance, governance, and continuous improvement. What we are looking for Substantial senior leadership experience in managed services, support services or a comparable complex IT service-delivery environment. Proven experience managing senior client relationships and complex managed-services engagements, delivering services against SLAs, quality standards and contractual requirements. Experience leading multi-disciplinary service-delivery environments and coordinating cross-functional stakeholders across a matrix organization. Strong understanding of service management practices, delivery governance, performance reporting, and continuous improvement. Strong commercial and financial management experience, including direct P
Client Delivery Executive employer: NTT DATA
NTT DATA is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of London. With a strong emphasis on professional development, we offer numerous growth opportunities and training programs to enhance your skills in desktop support and customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the tech industry.
