Unix / Linux Engineer in Birmingham

What you’ll be doing:

This is a "hands‑on" engineering role that requires in‑depth knowledge of relevant technologies and operating systems.

The role is expected to provide technical expertise and guidance within the team environment on a daily basis, ensuring that workflow and customer expectations are managed at all times.

You will be responsible for:

• Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
• Acting as a technical resource for major incidents relating to Unix/Linux technologies.
• Managing incidents and problems appropriately within agreed service levels.
• Performing technical root cause analysis on reoccurring incidents or major incidents.
• Assisting engagement with projects to ensure delivery of technical solutions are in line with the requirements of the customer.
• Ensuring technical documentation is completed and updated to professional standards.
• Identifying technical problems and potential service improvements across customer environments.
• Logging calls with third‑party vendors and managing to resolution, or escalating when necessary.
• Ensuring correct configuration of all technical components and supported technologies within the technical tower.
• Contributing to delivering technical excellence across the wider Infrastructure team.
• Identifying, contributing and working towards the technical and service goals defined by managed service leadership.

What experience you’ll bring:

• Hands‑on experience and detailed technical knowledge of supporting Unix/Linux operating system technologies gained in a hands‑on technical support role.
• Demonstrable and in‑depth experience of administering several of the following: RHEL (all versions), HP‑UX (including agile hardware addressing), SLES Linux, Solaris (all versions), CentOS (all versions), Ubuntu and Debian.
• Demonstrable experience with LDAP/BIND/Ignite Administration.
• Understanding of network services, storage, virtualisation, identity and access management within a *nix environment.
• Able to create and develop shell scripts.
• Knowledge of and experience in deploying and managing security and system patching, using tools such as Red Hat Satellite.
• Experience supporting middleware or applications running in a *nix environment would be beneficial.
• Ability to troubleshoot complex, technical, multi‑site and multi‑disciplinary problems and incidents.
• Excellent communication skills, both written and oral with strong presentation skills.
• Ability to use a Service Desk tool to manage incidents/changes/problems tickets and carry out reporting activity.
• Ability to work under pressure and to tight deadlines.
• Ability to manage conflict/challenges within a working environment.
• ITIL qualification.
• Professional IT certifications relating to Unix or Linux platforms.

What we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal‑opportunity employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions that affect their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.