At a Glance
- Tasks: Support and enhance Microsoft Dynamics365 and Power Platform for a major public sector client.
- Company: Join NTT DATA, a leader in tech solutions with a collaborative spirit.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor junior colleagues and improve team processes.
- Why this job: Make a real impact by solving problems and improving tech solutions for diverse clients.
- Qualifications: Experience with Dynamics 365, C#, JavaScript, and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
The Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service. The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams. The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.
Responsibilities
- You will be working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
- You will also be working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
- There will be a strong focus on troubleshooting and problem solving.
- You will need to be comfortable picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
- You will be working across a range of clients and industries.
Core technologies you will be working with day-to-day are:
- Dynamics 365 (Customer Engagement/CRM)
- C# plugins
- JavaScript
- Power Automate
You will gain experience of working with a range of other technologies related to the Dynamics 365 and Power Platform stack. There will be the flexibility to improve ways of working between the teams and help define more structured processes to improve efficiency.
Technical skills
- Dynamics 365 (Customer Engagement/CRM)
- Excellent development skills in plugins (C#) and JavaScript
- Power Automate
- Managing solutions using Azure DevOps pipelines.
NICE TO HAVE
- Power Apps Portal
- Power Apps
- Power BI
- Azure Logic Apps
- Azure API Management
- Azure Functions
- Azure WebJobs
A strong attention to detail and excellent troubleshooting/problem solving skills. The ability to work independently and as part of a development or service desk team. Help to train and mentor more junior colleagues. Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments. BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing. Effective time management skills with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures.
Microsoft Dynamics365 and Power Platform Support Analyst in Birmingham employer: NTT DATA
At NTT DATA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Microsoft Dynamics365 and Power Platform Support Analyst, you will have the opportunity to work with cutting-edge technologies while contributing to meaningful projects in the public sector. We are committed to your professional growth, providing ample training and mentorship opportunities, all within a supportive environment that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics365 and Power Platform Support Analyst in Birmingham
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Create a personal project or case study relevant to the challenges NTT DATA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to NTT DATA
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We think you need these skills to ace Microsoft Dynamics365 and Power Platform Support Analyst in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NTT DATA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NTT DATA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NTT DATA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
