IT Infrastructure and Cloud Engineer in Birmingham

This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.Delivery of project-related tasks such as the installation and configuration of new equipment.To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.) You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations. As an experienced engineer you will have extensive experience of infrastructure technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level. You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role. Certification from major vendors (Microsoft, VMware etc.) As part of this role you will be required to undertake HM Government security clearance. An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.Server Virtualisation (Hyper-V preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.Experience working in a team-oriented, collaborative environment including virtual / remote working.Experience of working within the ITIL framework. At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.