At a Glance
- Tasks: Lead Application Management Services for UK public sector clients, ensuring top-notch delivery and governance.
- Company: Join NTT DATA UK&I, a leader in tech solutions with a focus on public sector innovation.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape impactful projects.
- Other info: Dynamic role with opportunities to work globally and develop best practices.
- Why this job: Be at the forefront of public sector transformation and make a real difference.
- Qualifications: Extensive AMS experience, strong communication skills, and familiarity with public sector procurement.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- Significant experience in Application Management Services / Managed Services roles
- Extensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)
- Holding or Eligible for UK Security Clearance (SC)
- Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
- Proven experience in:
- AMS solutioning and estimation
- Pre-sales support and bid leadership
- Service transition and mobilisation
- Delivery governance and assurance
- Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
- Ability to adapt communication style to suit technical, operational and executive audiences
- Solid knowledge of ITIL-based service management principles
- Excellent written and verbal communication skills, including senior client presentations
- Strong commercial awareness and negotiation skills
- (Desirable) Experience operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)
- (Desirable) Familiarity with application landscapes including:
- ERP (e.g. SAP, Oracle)
- Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)
- Integration and middleware platforms
- (Desirable) Experience with service management tools (e.g. ServiceNow)
- (Desirable) Experience working in a matrixed or global delivery model
What the job involves
We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance. This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector.
- Act as the AMS subject matter expert for public sector opportunities
- Support qualification of AMS opportunities in collaboration with sales and account teams
- Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
- Design AMS solutions covering:
- Service scope and support models (L2/L3)
- Operating models (onshore/offshore/nearshore)
- Tooling, automation and service management
- Security, compliance and public sector standards
- Develop cost models, estimates and pricing aligned to commercial and margin targets
- Present solutions to clients, lead solution walkthroughs and support commercial negotiations
- Transition & Operating Model Setup
- Work closely with delivery teams to:
- Mobilise and transition new AMS engagements
- Define service governance, SLAs, KPIs and reporting
- Establish service management processes (ITIL-aligned)
- Ensure operating models meet public sector requirements, including data protection, security and compliance
- Delivery Assurance & Governance
- Provide ongoing delivery assurance across AMS engagements
- Chair or support service governance forums with clients
- Act as an escalation point for service, commercial or delivery risks
- Ensure contractual commitments, SLAs and outcomes are consistently met
- Resource & Capability Management
- Support resource planning and mobilisation for AMS engagements
- Work with delivery leadership to identify skills gaps and capability needs
- Contribute to the development of reusable AMS assets, accelerators and best practices
Application Management Services (AMS) Lead employer: NTT DATA
At NTT DATA UK&I, we pride ourselves on being an exceptional employer, particularly for those in the Application Management Services (AMS) Lead role. Our commitment to fostering a collaborative work culture is complemented by extensive opportunities for professional growth and development, especially within the dynamic UK public sector landscape. Employees benefit from a supportive environment that values innovation and excellence, alongside competitive remuneration and benefits tailored to enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Application Management Services (AMS) Lead
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of hearing about opportunities that might not be advertised.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge. Talk about your experience with AMS solutions and public sector clients. This is your moment to shine and show them why you're the perfect fit!
✨Tailor Your Approach
Every conversation is different, so adapt your communication style based on who you’re speaking to. Whether it’s a CxO or an engineer, make sure you’re speaking their language. This shows you can connect with all levels of the organisation.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only streamlines the process but also gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace Application Management Services (AMS) Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Application Management Services, especially with UK public sector clients. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves interacting with various stakeholders, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and consider including examples of senior client presentations or bid leadership experiences.
Highlight Your Technical Knowledge:Don’t forget to mention your familiarity with ITIL principles and any experience with service management tools like ServiceNow. We’re looking for someone who can comfortably navigate technical discussions, so make sure to include any relevant technical expertise in your application.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NTT DATA
✨Know Your AMS Inside Out
Make sure you have a solid grasp of Application Management Services and how they apply to the public sector. Brush up on your knowledge of service management principles, especially ITIL, as well as procurement processes like RFI, RFP, and ITT frameworks. This will help you speak confidently about your experience and how it aligns with the role.
✨Tailor Your Communication Style
Since this role involves interacting with various stakeholders, from CxO executives to technical engineers, practice adapting your communication style. Prepare examples that showcase your ability to convey complex information clearly and effectively to different audiences. This will demonstrate your versatility and understanding of the audience's needs.
✨Showcase Your Pre-Sales Experience
Be ready to discuss your experience in pre-sales support and bid leadership. Highlight specific instances where you've led responses to RFIs, RFPs, or ITTs, and how your contributions helped secure engagements. This will show your potential employer that you can take charge in competitive situations.
✨Demonstrate Commercial Awareness
Familiarise yourself with the commercial aspects of AMS engagements, including cost models and pricing strategies. Be prepared to discuss how you’ve managed budgets or negotiated contracts in the past. This will illustrate your strong commercial awareness and ability to align solutions with business objectives.
