Delivery Director in London

Own overall delivery accountability across managed services accounts for central government clients, covering cloud platforms (Azure, AWS), infrastructure services, and the development and support of business applications. Ensure services are delivered in line with contractual commitments, SLAs and KPIs. Maintain service stability while driving continuous improvement and service transformation. Senior point of escalation for major incidents and delivery risks. Build and maintain excellent senior client relationships - achieving strong customer satisfaction and feedback. Manage client expectations and proactively address risks and issues. Lead governance forums such as service reviews and programme boards. Collaborate closely with Client Partners and senior leadership to drive business growth. Own the delivery P&L, including cost control, margin and forecast accuracy. Manage scope changes and work with the client partner to contract new demand. Build a culture within the team of continuous learning and improvement. Implement structured development and performance management for the team such as objective setting, regular reviews, feedback and training. Ensure that established internal governance and assurance mechanisms are applied and that accurate reporting and data on service performance is provided to all relevant stakeholders.

Proven experience leading large, complex managed services engagements. Strong background across infrastructure services (cloud, platform, EUC) and application delivery/support. Senior client-facing leadership experience. Strong commercial and financial acumen including contracting. Experience leading service transitions or transformations. Experience operating in multi-vendor delivery models. Excellent governance, escalation, and decision-making skills. Advanced stakeholder management, communication, negotiation and conflict management skills. Familiar with methodologies including ITIL, Agile, DevOps. Experience with cloud platforms (Azure, AWS) and COTS products (ERP, CRM, Data). Desirable - experience working with central government processes and methods, including the GDS Service Standard and Technical Code of Practice.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day. At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.