End User Compting Workplace Engineer

This role is an office-based IT support position in Woking, providing hands-on support to one of NTT Data's leading automotive clients. The role actively supports a smooth transition by delivering user, endpoint, and core IT service support. You will deliver end-user and device support across laptops, mobile devices, Microsoft 365 services, and meeting room technology, acting as a trusted point of contact for day-to-day IT issues. It involves close collaboration with a small, friendly IT team, working to resolve incidents, manage devices, and maintain a high standard of user experience. This position requires technical troubleshooting skills combined with excellent communication and customer service, as much of the work is face-to-face user support in an office environment.

Responsibilities

• Diagnose and repair laptop & desktop hardware, including upgrades
• User account provisioning and administration
• Ticket management using ServiceNow
• Maintain the CMDB and asset control processes
• Stock auditing and inventory management
• Build & rebuild Windows 11 systems
• Install and configure CAD and specialised applications
• Troubleshoot user account and authentication issues
• Provide Microsoft 365 application support
• Support Microsoft Teams collaboration and calling
• Mobile device setup and user assistance
• Deliver excellent end-user support and interpersonal engagement
• General ad hoc tasks in line with supporting the whole team

Qualifications

• Experienced in provisioning and administering managed user accounts, permissions, and access across Active Directory, Azure AD, Entra, Intune, SCCM and Microsoft 365
• Able to maintain a queue of incidents and request tickets, ensuring good communication is captured and updates are processed in a timely manner, using ServiceNow
• Ensure accurate configuration management database (CMDB) records and lifecycle tracking for all IT assets
• Can contribute to performing regular stock takes and feedback on stock levels during a weekly stock call
• Able to plan and execute OS upgrades and system rebuilds in line with organisational standards
• Experience in deploying, configuring and optimising CAD and other line-of-business software for end users (full training and support given)
• Support core M365 services including Outlook, Teams, OneDrive and SharePoint
• Troubleshoot Teams chat, meetings, calling, devices and audio/video issues
• Provision and support mobile phones and tablets, including email and security configurations

Benefits

• Range of tailored benefits that support physical, emotional and financial wellbeing
• Opportunity to have flexible work options

EEO Statement

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.