Data & AI Technical Delivery Manager in London

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

Leading teams from 15 – 75 people. Responsible for delivery of a large and complex programme, or a few medium sized projects simultaneously from inception to outcome delivery. Used to dealing with C suite and senior client stakeholders to set and manage expectations. Manages multiple delivery teams via lower-level delivery staff for example scrum masters/agile delivery leads, project managers. Works closely with other practices such as platform, security, managed services and testing to deliver end to end solutions for clients and manage the various dependencies. Manages across onshore and nearshore or offshore teams. Comfortable in leading services delivered from client locations integrated with staff from NTT DATA locations. Comfortable in T&M, Fixed capacity and Fixed Price engagements. Comfortable with all aspects of programmatic including planning, resource management, dependency and risk management, commercials and forecasting.

Experience in business development and sales and able to support opportunity qualification and bid reviews prior to submission to ensure they are robust and deliverable. Minimum of 10 years of experience in delivery management, with at least 5 years working with data or AI technologies, in high scale/high distribution/enterprise level systems/tech on supply side. You will be an experienced Technical Delivery manager delivering data and/or AI solutions in both an Agile and hybrid environment. You will have experience of working on and leading larger Programmes of Data work or complex Data projects and as a result will be able to demonstrate both Programme and Project management skills and track record.

Responsibilities and Accountabilities:

• The technical delivery manager is primarily responsible for:
• Management of demand planning, forecasting, budgeting and prioritisation of project work within the team.
• Define, lead and monitor all team delivery ensuring adherence to delivery methodology, quality and architectural principles, to deliver business goals and minimise technical debt.
• Point of escalation from client’s perspective for delivery issues.
• Effort estimation: Organise, review and assure effort estimates for technical work, either for bids or on projects.
• Reporting: Prepare internal and external project reports which provide the necessary MI, and help to steer behaviour.
• Governance: Organise and drive project governance internally and externally.
• Risk management: Identify, track, communicate and manage risks, measure value and make judgments to minimise costs and delays.
• Dependency management: Identify, track, communicate and manage dependencies, measure value and make judgments to minimise costs and delays.
• Stakeholder management and communication: Manage client stakeholders to ensure alignment of the project to the customer and the customer to the project to ensure smooth delivery.
• Driving Agile and hybrid projects: Organise, facilitate and run agile ceremonies, modifying them to meet client and project needs.
• Project ownership: Be the controlling mind who keeps track of all the details, drives the project identity and success from beginning to end – own the entire project lifecycle.
• Delivery: Get projects delivered, ensure quality, and get formal acceptance of deliveries and deliverables.
• Assurance: Able to provide delivery assurance on assignments as required to help build quality and confidence in delivery.

Technical Delivery Manager Skill/Capability Requirements:

• Strong expertise in delivering large programmes, complex projects or multiple simultaneous projects with Data and/or AI technologies and methodologies, in high scale/high distribution/enterprise level systems/tech on supply side.
• Leadership and team management skills; the ability to lead and coach managers.
• Experience building and running teams across multiple locations on the same programme, and cross site teams with members onshore, nearshore and offshore.
• Experience of working in multi practice engagements to deliver end to end solutions covering platform, testing, security and managed services.
• Proven ability to build and maintain senior client relationships (internal and external) to navigate difficult situations and conversations.
• Excellent communication and presentation skills, concisely providing key information about project progress and benefits to senior customers.
• Cross site, and multi-shore delivery experience.
• Architecture - some understanding of application architecture, data architecture, infrastructure and business process.
• Leadership - strong interpersonal skills and ability to influence stakeholders at senior level.
• People Development – understanding and track record of people and team development, including growing leaders and managers.
• Must possess active security clearance or have previously been cleared to SC level.

Education and Experience:

• Bachelor’s and/or master’s degree in computer science, Engineering or related technical discipline.
• 10+ years of professional IT delivery covering all disciplines.
• Strong knowledge of the entire software development lifecycle and strong experience in delivery of data and/or AI projects.
• Significant experience with agile and hybrid development methods.
• Has led multiple large (~£10m per year) technical programmes incorporating data and/or AI engineering and data and/or AI technology implementation.
• Experience of leading agile teams. Ideally beginning in a technical engineering discipline and moving through assignments to larger scale and technically complex environments.
• Experience leading, coaching and developing people, teams and adoption of latest techniques.
• Experience in delivery of enterprise level distributed/scalable systems.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

We are a leading systems integrator and consulting multinational, dedicated to delivering innovative solutions in Data & AI. Our mission is to empower businesses with cutting-edge technology and data-driven insights. Data and AI are key growth areas for us in the near and medium term, and we are increasing our delivery capability. Leads the execution of profitable professional data and AI delivery for NTT DATA and clients. The role will align on delivery approach, tools and processes with other accounts, sharing good practices and supporting technology solutions initiatives where relevant. Accountable for ensuring quality, timing and financial delivery objectives are met by the team. The role reports to the head of Delivery for Data and AI, works closely with Data Practice Heads, client partners, client delivery directors and leads the execution team.