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- Tasks: Lead operations in HR, recruitment, billing, and service delivery for optimal efficiency.
- Company: Dynamic company focused on operational excellence and team collaboration.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be a hands-on leader driving impactful changes in a fast-paced environment.
- Qualifications: Experience in operations, recruitment, and strong leadership skills required.
- Other info: Join a vibrant team with a focus on innovation and continuous improvement.
The predicted salary is between 50000 - 60000 £ per year.
The Operations Lead will drive operational excellence by overseeing the intersection of talent acquisition, client billing/invoicing, and day-to-day service delivery. This role ensures high-quality service delivery, accurate financial processing, and efficient recruitment scaling to meet company goals. The ideal candidate is a hands-on leader who can improve processes, manage stakeholders, and lead a team in a fast-paced environment.
Key Responsibilities
- Operational Leadership & Strategy
- Day-to-Day Operations: Manage daily operations, implementing workflows to ensure efficiency and compliance with company standards.
- Process Improvement: Identify bottlenecks in current operations (recruitment or billing) and process enhancements.
- Performance Metrics: Establish KPIs to monitor operational health, including recruitment velocity and billing accuracy, using data to drive decisions.
- Incident Management: Handle operational incidents and escalations, facilitating root cause analysis and resolution.
- Hiring Strategy: Lead recruitment efforts, focusing on high-volume hiring (e.g., servicing operations) and aligning hiring with capacity needs.
- Onboarding: Oversee the end-to-end recruitment process, from sourcing and screening to onboarding, ensuring a high-quality candidate experience.
- Billing Management: Oversee the accuracy and timeliness of billing, invoicing, and accounts receivable, specifically managing high-volume transactions.
- Collections Support: Coordinate with finance to follow up on outstanding payments and resolve billing queries.
- Contract Management: Manage vendor or client contracts, ensuring service delivery aligns with contractual obligations.
Operation Lead (HR, Recruitment, BD, Billing) employer: NTT DATA SERVICES SINGAPORE PTE. LTD.
Contact Detail:
NTT DATA SERVICES SINGAPORE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Lead (HR, Recruitment, BD, Billing)
✨Tip Number 1
Network like a pro! Reach out to your connections in HR, recruitment, and operations. Let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits you perfectly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational challenges and think about how you can bring value. Tailor your answers to show how your experience aligns with their needs, especially in recruitment and billing.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and how you've improved processes in past roles. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Operation Lead (HR, Recruitment, BD, Billing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Lead role. Highlight your experience in HR, recruitment, and billing to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational excellence and how your hands-on leadership style can drive our success.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Use metrics to demonstrate how you’ve improved processes or led teams in previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NTT DATA SERVICES SINGAPORE PTE. LTD.
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Operations Lead role. Brush up on operational leadership, recruitment strategies, and billing processes. Being able to discuss specific examples of how you've improved processes or managed teams will show you're the hands-on leader they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to operational incidents or recruitment challenges. Think of past experiences where you identified bottlenecks or implemented successful workflows. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Showcase Your Data-Driven Mindset
Since performance metrics are crucial for this role, be ready to discuss how you've used data to drive decisions in previous positions. Bring examples of KPIs you've established or monitored, and how they impacted operational health. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Engage with Questions About Company Culture
This role requires managing stakeholders and leading a team, so it’s important to show you fit into their company culture. Prepare thoughtful questions about their values, team dynamics, and how they support operational excellence. This not only shows your interest but also helps you assess if it's the right environment for you.