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For Companies At a Glance
- Tasks: Provide top-notch technical support for hardware and software to ensure smooth operations.
- Company: Join NTT DATA, a global leader in tech services with a focus on innovation.
- Benefits: Enjoy a competitive benefits package prioritising your health and wellbeing.
- Why this job: Be part of a forward-thinking team making a real impact in the tech world.
- Qualifications: 5+ years experience in IT support; strong customer service skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Overview
NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).
Responsibilities:
- Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop/notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
Experience:
- 5+ years of relevant experience or equivalent combination of education and work experience.
- Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
- Strong customer interaction skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Benefits:
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
IT Support Engineer in Belfast employer: NTT DATA North America
Contact Detail:
NTT DATA North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at NTT DATA or similar companies.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and passion for technology to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to discuss how you’ve resolved issues in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the NTT DATA team.
We think you need these skills to ace IT Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially with hardware and software support, and don’t forget to mention any certifications you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Share specific examples of how you've solved problems in the past to show us what you can bring to the team.
Show Off Your Soft Skills: While technical skills are crucial, don’t underestimate the power of soft skills! We love candidates who can communicate effectively and work well with others, so make sure to highlight these in your application.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at NTT DATA North America
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Linux/Unix operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Customer Interaction is Key
Since strong customer interaction skills are essential for this role, prepare examples of how you've successfully communicated with clients or users in previous positions. Think about times when you turned a frustrated customer into a satisfied one!
✨Showcase Your Certifications
If you have any relevant certifications like A+ or others related to hardware platforms, make sure to highlight them during the interview. This not only demonstrates your qualifications but also your commitment to professional development.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your technical support skills. Practice articulating your thought process when diagnosing and resolving issues, as this will help you convey your expertise effectively.