At a Glance
- Tasks: Lead transformative BPO/BPaaS sales and build relationships with top executives.
- Company: Join NTT DATA, a leader in AI-driven customer service solutions.
- Benefits: Enjoy a competitive benefits package focused on your wellbeing.
- Other info: Remote role with opportunities for client visits and industry engagement.
- Why this job: Make an impact by driving innovative AI solutions in various industries.
- Qualifications: 15+ years in BPO sales with a track record of large deals.
The predicted salary is between 80000 - 100000 £ per year.
At NTT DATA, we are looking for a Principal BPO/BPaaS Sales Lead based in the UK&I region. This remote position will include client visits. The role is for our Agentic AI Customer Service business and involves partnering with senior executives to deliver AI‑driven BPO and BPaaS solutions.
Key Responsibilities
- Market‑maker who proactively initiates and secures deals, building demand and relationships with decision‑makers.
- Subject Matter Expert in at least one of the following industries: banking & financial services, fintech, insurance, manufacturing/retail/consumer, travel & hospitality, hi‑tech, energy & utilities, telecom, healthcare, or life sciences.
- Use a consultative approach to understand client challenges, craft customized transformative BPO/BPaaS propositions that leverage AI and automation, and create win‑win opportunities.
- Lead the end‑to‑end sales cycle, collaborating with solution architects, pricing teams, legal, and operations to structure multi‑million‑dollar ACV BPO deals and close contracts.
- Develop and execute a strategic go‑to‑market plan with business leaders, sales teams, alliance partners, and marketing to generate market awareness and demand.
- Build executive‑level relationships with COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO.
- Act as a thought leader, participating in industry forums, panels, and client advisory boards to elevate the brand.
Required Qualifications
- Ideally 15+ years of experience in BPO/Business Process Services sales focused on transformative outsourcing and contact centre models.
- Demonstrated success with large, complex global BPO deals, ideally exceeding $20 M total contract value.
- Experience selling transformative customer‑experience and industry‑specific core value‑chain deals.
- Strong financial acumen and capability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship‑building skills.
- Experience working within or selling to Fortune 1000 clients.
Preferred Attributes
- Ability to link business value with enabling technologies such as AI, analytics, core industry platforms, and automation.
- Entrepreneurial mindset with the capacity to navigate matrixed environments and influence cross‑functional teams.
- Track record of exceeding sales targets and contributing to revenue growth.
Benefits
Our people are the most critical component of our long‑term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
EEO Statement
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Principal BPO/BPaaS Sales Lead employer: NTT DATA, Inc.
At NTT DATA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote Principal BPO/BPaaS Sales Lead role provides the unique opportunity to engage with senior executives across various industries while enjoying a comprehensive benefits package that prioritises employee wellbeing. With a strong focus on professional growth and the chance to lead transformative AI-driven solutions, NTT DATA is committed to empowering our employees to achieve their full potential in a supportive environment.
