Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Network Support Engineer, configuring and troubleshooting network devices remotely.
- Company: NTT DATA is a global leader in tech services, serving top Fortune companies with innovative solutions.
- Benefits: Enjoy remote work flexibility, a diverse team, and opportunities for professional growth.
- Why this job: Be part of a forward-thinking company that values innovation and inclusivity while making a global impact.
- Qualifications: Bachelor’s degree in IT or related field with 3-4 years of network support experience required.
- Other info: Fluency in Japanese and English is essential; certifications like CCNA/CCNP are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert: Create Alert
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Network Support Engineer to join our team in Fully Remote, Tokyo (JP-13), Japan (JP).
Key Responsibilities:
- Configure and install network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs, QoS, proxy)
- Full understanding of WAN/LAN internetworking, OSI Layer, TCP-IP models and routing protocols.
- Knowledge of Wireless, Cloud Proxies i.e. Zscaler, SD-WAN.
- Monitor network performance and ensure system availability and reliability.
- Perform network diagnostics using tools like Wireshark, SolarWinds, or similar
- Troubleshoot escalated issues from L1 support and resolve complex network incidents
- Liaise with vendors and regional teams for issue resolution and upgrades.
- Maintain documentation of network configurations, changes, and procedures.
- Adhere to ITIL processes (incident, change, and problem management)
- Provide timely updates to stakeholders on critical issues and progress.
- Participate in capacity planning and performance tuning
- Follow escalation matrix and ensure SLA compliance
- Ability to converse with native Japanese customers in local Japanese and work with Global team in English
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 3–4 years of experience in network support or engineering
- Certifications: CCNA / CCNP / ZPA / ZIA is a plus
- Strong understanding of OSI/TCP-IP models and routing protocols (BGP, OSPF)
- Experience with ServiceNow or similar ticketing tools
- Exposure to Zscaler technology is a plus
- Familiarity with network security practices and tools.
- Excellent communication skills (written and verbal) English and Japanese
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you\’d like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
#J-18808-Ljbffr
Network Support Engineer employer: NTT DATA, Inc.
Contact Detail:
NTT DATA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Zscaler and SD-WAN. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of network protocols like BGP and OSPF. Be prepared to explain how you've used these in past roles, as practical examples will demonstrate your expertise.
✨Tip Number 3
Since the role requires communication in both English and Japanese, practice discussing technical concepts in both languages. This will help you feel more confident during interviews and show your ability to engage with diverse teams.
✨Tip Number 4
Network with current or former employees of NTT DATA on platforms like LinkedIn. They can provide insights into the company culture and interview process, which can be invaluable when preparing for your application.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network support and engineering. Emphasise your understanding of OSI/TCP-IP models, routing protocols, and any certifications like CCNA or CCNP.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work in a diverse team. Mention specific experiences that relate to the job responsibilities, such as troubleshooting complex network incidents.
Showcase Communication Skills: Since excellent communication skills are required, provide examples in your application of how you've effectively communicated with stakeholders or resolved issues in both English and Japanese.
Highlight Relevant Tools Experience: Mention your familiarity with tools like Wireshark, SolarWinds, or ServiceNow in your application. This will demonstrate your hands-on experience and readiness for the role.
How to prepare for a job interview at NTT DATA, Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network devices and services. Highlight specific examples of configuring routers, switches, and firewalls, and be ready to explain your understanding of OSI/TCP-IP models and routing protocols.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting complex network issues. Prepare to share instances where you successfully diagnosed and resolved problems, using tools like Wireshark or SolarWinds.
✨Communicate Effectively
Since the role requires liaising with both Japanese customers and global teams, practice your communication skills in both languages. Be clear and concise in your explanations, and show that you can adapt your communication style to different audiences.
✨Familiarise Yourself with ITIL Processes
Understand the ITIL framework, especially incident, change, and problem management. Be ready to discuss how you've adhered to these processes in previous roles and how they contribute to effective network support.
