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- Tasks: Lead transformation initiatives and support the Global Insurance Leader in operational excellence.
- Company: Join NTT DATA, a global leader in tech services with a commitment to innovation.
- Benefits: Enjoy hybrid working, competitive salary, and a diverse, inclusive workplace.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 5-8 years in business operations or strategy; MBA preferred but not required.
- Other info: Be part of a global team dedicated to responsible innovation and client success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Make an Impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Job Summary
The Manager, Business Operations is responsible for ensuring the development and implementation of transformation initiatives for the Global Insurance Industry to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence. Provide strategic, operational, and organizational support to the Global Insurance Leader. Drive end-to-end execution of strategic transformation initiatives, post-merger integration, operating cadences, and executive communications.
Focus Areas
- Strategic initiatives oversight (i.e., Post-merger integration and transformation support, etc.)
- Governance and cadence management
- Executive preparation (presentations, briefings, reporting)
- Cross-functional coordination and leadership support
Role Purpose
- Support the Global Insurance Leader in executing strategic priorities and ensuring operational excellence
- Provide direction, structure, and follow-through on transformation initiatives, including post-merger integration
- Act as a trusted advisor and coordination hub between leadership, stakeholders, and global teams
Key Responsibilities
- Establishes and optimizes day‑to‑day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management
- Leads efforts to develop and improve processes, implementing common management processes/services to leverage organizational resources
- Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets
- Manages and oversees day‑to‑day operations to meet budget and other financial goals
- Supports development and implementation of a system to track and report on progress of strategic plan implementation
- Ensures all department heads are fully informed of operational objectives of the business
- Participates in design and development of operational processes, policies and improvements for each department in their domain
- Manages and oversees establishment of performance goals and allocates resources
- Ensures operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care
- Participates in acquisition and growth activities that support overall business objectives and plans
- Advises management team and/or department heads on key planning issues and makes recommendations on important business decisions
- Facilitates regular meetings with department heads to ensure operational objectives are achieved
- Implements tactical human resource procedures, managing and leading teams, setting goals and managing performance accordingly
Academic Qualifications and Certifications
- MBA or master’s degree in business or related field (optional but valued)
Key Skills & Experience
- 5–8+ years of experience in business operations, strategy or business consulting, PMO, chief‑of‑staff roles, or strategic execution roles
- Experience managing transformation projects and/or post‑merger integration
- Strong program and stakeholder management capabilities
- Excellent high‑quality presentation creation skills (PowerPoint, storytelling, executive reporting)
- High proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams)
- Experience in global organizations or distributed teams
- Experience working directly with C‑level or senior executives
- Multilingual abilities are a plus
- Preferred: background in technology services or insurance
Personal Attributes
- Highly structured, organized, and reliable
- Willingness to impact
- Strong analytical and problem‑solving mindset
- Ability to influence without authority and work across hierarchical boundaries
- Discreet with sensitive information
- Proactive, autonomous, and comfortable with ambiguity
- Strong communicator with excellent interpersonal skills
Workplace type
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: IT Services and IT Consulting
Manager, Business Operations employer: NTT DATA, Inc.
Contact Detail:
NTT DATA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Business Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to show up not just as a candidate, but as someone who genuinely fits into their team and mission.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the role of Manager, Business Operations. We suggest rehearsing common interview questions and even some tough ones to boost your confidence.
✨Tip Number 4
Follow up after your interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love candidates who take initiative!
We think you need these skills to ace Manager, Business Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Manager, Business Operations. We want to see how you can make an impact in our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes in previous roles. Use metrics where possible to demonstrate your contributions to operational excellence and transformation initiatives.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role promptly!
How to prepare for a job interview at NTT DATA, Inc.
✨Know Your Stuff
Before the interview, dive deep into NTT DATA's recent projects and initiatives, especially in the Global Insurance Industry. Understanding their transformation initiatives will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing transformation projects and leading teams. Be ready to discuss how you've driven operational excellence and fostered collaboration in previous roles, as this is crucial for the Manager, Business Operations position.
✨Master the Presentation Game
Since the role involves creating high-quality presentations, practice your storytelling skills. Use PowerPoint to create a mock presentation on a relevant topic, showcasing your ability to communicate complex ideas clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the company's strategic priorities and operational challenges. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
